Hello, thank you for using Howly.
Please, can you provide me with your Siemens dishwasher model?
Do you have any error messages on the screen of your dishwasher?
Can you reach the buttons at the moment?
The dishwasher is in the room next door
I need you to go to your dishwasher and look at the START button.
Under the button, you can see the sign RESET 3 SEC or RESET 5 SEC. Can you see it?
Under the start button there is just on/off but there are 3 reset buttons to the right of the panel of buttons. When the machine wouldn't move on from the wash cycle, I pressed the 2 outer buttons which stopped the machine
Please, try to perform a reset by pressing the Start button for 3 seconds. After resetting, please, restart the dishwasher.
OK I am trying that out
I have started the machine on quick wash which normally takes 31 minutes. Do I need to stay on chat for that time?
No, you can close the chat and take a break. If the problem appears again, please, come back and we will continue!
The machine completed the wash as it should so fingers crossed the problem has now gone away. Many thanks for your help and I hope I don't need to contact you again
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