Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
To remove the banner at the bottom of your Samsung TV, you have to get your Remote Control and Click on Tools, then Turn Demo Off.
tv does not respond to tools button on remote.
Following directions, not working.
I cagier the menu button to respond.
I can’t get the menu button to respond.
Is there any error appearing while you do this?
No. However, I have a second Samsung TV, and that remote got me into the menu.
I got to the tools button and turned off the demo mode. That seems to have stopped it.
Can you repeat these steps, please?
Can you turn your TV off and on?
I reset to standard mode.
Is it working properly now?
Yes. Thank you.
Is there anything else I can do for you today?