Updated: June 11, 2023
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by Mykola Diakun
Tech Expert & Writer
689 resolved issues

My series 6 Samsung TV just started popping up banners on the bottom of the screen which advertise the features of the TV

Short summary:

  1. Locate the remote control for your Samsung TV.
  2. Press the "Tools" button on the remote control. If the TV does not respond to the Tools button, proceed to the next step.
  3. On your TV, find the volume button. It is usually located on the bottom or side panel of the TV.
  4. While holding down the volume button, press the "Menu" button on the TV. Continue holding both buttons.
  5. Keep pressing the Menu button until the TV menu appears on the screen. You may need to press it multiple times.
  6. Navigate through the menu options using the arrow keys on your TV. Look for the "LOCATION" or "MODE" option.
  7. Select the "LOCATION" option and change it from "STORE" to "HOME" using the left or right arrow keys on your TV
  8. Exit the menu by pressing the appropriate button on your TV remote control or by navigating to the "Exit" or "Back" option in the menu
  9. Turn off your TV and then turn it back on again.
  10. Check if the banner at the bottom of the screen has been removed. If it has, the issue is resolved.

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Customer Replay


Nice to meet you, *****!
To remove the banner at the bottom of your Samsung TV, you have to get your Remote Control and Click on Tools, then Turn Demo Off.


Customer Replay

tv does not respond to tools button on remote.

Top answer


  1. You can make use of the keys found on your TV.
  2. Switch ON your TV, then click on Volume.
  3. While holding on the Volume, click on the Menu key.
  4. The menu will appear, keep on pressing.
  5. Wait until it will show Standard or Dynamic Mode.
Customer Replay

Following directions, not working.

banner 3
Top answer


  1. Go into the SETUP menu then scroll down to LOCATION.
  2. Using the left or right arrow keys change STORE to HOME and the pop-ups should no longer appear on the screen.
Customer Replay

I cagier the menu button to respond.

Customer Replay

I can’t get the menu button to respond.

Is there any error appearing while you do this?

Customer Replay

No. However, I have a second Samsung TV, and that remote got me into the menu.

banner 6


Customer Replay

I got to the tools button and turned off the demo mode. That seems to have stopped it.

Top answer

Can you repeat these steps, please?

  1. Turn on your TV. You can find the set of buttons either on the bottom of the TV or on the side panel.
  2. Locate the volume button and press it. The volume indicator will display on the screen.
  3. Now press the Menu button. Keep holding the menu button until the Standard mode appears.
  4. The TV has changed from Demo mode to Standard Mode.

Can you turn your TV off and on?

Customer Replay

I reset to standard mode.

Is it working properly now?

Customer Replay

Yes. Thank you.

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Is there anything else I can do for you today?

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Invalid Date
Meh, the issue is resolved, but it took some time and effort
Invalid Date
instructions were a bit confusing, but i managed to follow them
Invalid Date
The menu options on my TV are different, couldn't find the exact steps."

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