Updated: March 20, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

MY SAFE DIdnt open when I push button

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you tell me the model of your Safe?

Customer Replay


Customer Replay

or bw715305

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Looks like this one?


Customer Replay


Did you try to replace the batteries?

Customer Replay


Ok, got you.
Just in case, try to replace batteries.

  1. Pull out the battery drawer on side of the electronic lock to the right.
  2. Insert 4 batteries. (Do not use rechargeable or Non-Alkaline. Do not mix old with new batteries or mix brands of batteries).
  3. Replace the electronic lock by sliding it to the left.
Customer Replay

Now I changed battery, start working.
thank you very much

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I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No more. Good night!

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