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My roku remote would not change change channels or turn off the TV this morn
Short summary:
- Remove the batteries from the remote control. Make sure to take both batteries out completely.
- Hold down the power button on the remote for 15 seconds.
- Put the batteries back into the remote.
- Try to turn on the TV using the remote. If it still doesn't work, proceed to the next step.
- Make sure you can see the front of your Roku device. When the device is powered on, there should be a status light on the front.
- Test the remote from various positions. Hold the remote higher and point it downwards at the front of your Roku streaming device. Move the remote to the left and right, always pointing it directly at the front of the device.
- If the issue persists, try re-pairing your voice remote with your streaming device by following these steps:
a. Remove the power cable from your streaming device.
b. Wait at least 5 seconds.
c. Reconnect the power cable.
d. Wait for your streaming device to power on and the Home screen to appear on your TV.
e. Within 30 seconds of seeing the Home screen, put your voice remote into pairing mode. - If the remote still doesn't work and the small unit plugged into the TV has a pinkish blue light, try the following:
a. Put your voice remote in pairing mode by pressing and holding the pairing button on the remote for 20 seconds.
b. The status light on the remote should slowly flash green, stop, and then flash rapidly. Release the pairing button when this happens, and the remote will restart.
c. Press and hold the pairing button for 5 seconds or until you see the status light begin to flash. If the light doesn't flash, charge your remote.
d. Wait for 30 seconds while the remote establishes a connection with your streaming device. - If the remote still doesn't work, try replacing the batteries with new ones.
- Press and hold the pairing button again after replacing the batteries. The small light next to the pairing button should light up.
- Follow the steps provided earlier to pair your remote with your Roku TV.
Hello, thank you for using Howly.
Have you tried to fixes to resolve your issue?
I've changed the batteries and I unplugged the unit from the TV.
I see.
Make sure to take both batteries completely out of the remote. With the batteries removed proceed to hold down the power button on the remote for 15 seconds. After the full 15 seconds are up, put the batteries back in the remote and try to turn on the TV.
It still does not work.
Do you know which model is your Roku TV and your remote?
Not off hand. I bought it from Walmart.
Do you still have the packaging?
No. do you have a list of the different Roko units . I might remember If I saw the names.
Depending on which Roku® streaming player or Roku TV™ you own, you will have one of two general types of remote: Roku simple remote. Roku voice remote.
I can use my voice with this one. Is there one that has the number 42 in it?
There are only 2 remotes currently, one with voice and one without voice. Thank you for clarifying that you have the voice one!
Always be sure you can see the front of your Roku device. When the device is powered on, you should see the status light on the front of the device.
Test your remote from various positions. Try holding your remote higher and pointing it downwards at the front of your Roku streaming device. Move the remote to the left and right, making sure it is always pointing directly at the front of your streaming device.
I would recommend you follow these steps to re-pair your voice remote to your streaming device
To put your streaming device in pairing mode:
- Remove the power cable from your streaming device
- Wait at least 5 seconds
- Re-connect the power cable
- Wait for your streaming device to power on, and the Home screen to appear on your TV screen
- Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode
ok.but it will take a few minutes as it's in another room.
Absolutely!
It still does not work and the light on the small unite that's plugged into the TV is like a pinkish blue.
Understood.
Put your voice remote in pairing mode:
- Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
- Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.3
- Wait for 30 seconds while the remote establishes a connection with your streaming device.
What is the pairing button?
Please use this picture as a guide:
It still doesn't work. Doesn't the remote have a light at the end when you press the on button??
After you press and hold the pairing button on your voice remote for 20 seconds the status light should slowly flash green, stop, and then flash rapidly.
When this happens, release the pairing button and your remote will restart.
It never did that.
Could I ask you what you see instead?
Nothing, the unit at the TV and the remote did nothing!
I got you, Thank you for checking, *****!
Could I ask you to remove batteries from the remote and put them back after 30 sec and check it one more time?
ok
It still didn't work.
Could I ask you if you have other batteries to get it replace?
Yes, but I'll have to go get them.
That would be great! Thank you so much!
I changed the batteries the remote does not light up.
Could I ask you to try to press and hold the pairing button one more time?
The small light next to the pairing button lit up
Great! Please, try to follow the steps above to pair your remote with Roku TV
Yes, the TV finally came on. Was it the batteries that caused the hang up?
Yes, if you connect your remote after battery replacement, that it the issue, you are right!
Do you need to redo the pairing every time you replace the batteries?
No, you do not. But if you have an issue with pairing, you can just follow these steps one more time.
OK, Thanks for all of your help and patience with me.
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