Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you, please, tell me more about that issue? Do you not receive phone calls?
Could you, please, tell me more about that issue? Do you not receive phone calls?
Customer Reply
my Doctor phone calls are going directly to my Voicemail
Is it happening only with your doctor's calls?
Customer Reply
Yes
No, actually All calls
No, actually All calls
Noted.
Customer Reply
I have a Moon icon next to today’s time. Not sure why
Are you using iPhone?
Customer Reply
Yes
I see.
It's because your phone is in Do Not Disturb mode.
It's because your phone is in Do Not Disturb mode.
Customer Reply
Sorry, I don’t feel very good at all & he’s called 3x
Where do I find Do not Disturb?
Where do I find Do not Disturb?
Let's turn it off. Access the Control Center (it's where you turn on your WIFI, mobile data, etc.)
Customer Reply
Turn my phone off?
No.
Open the picture below, please.
Do you see where the arrow is pointing? You should see Do Not Disturb option written there. Just tap on it.
Open the picture below, please.
Do you see where the arrow is pointing? You should see Do Not Disturb option written there. Just tap on it.
Customer Reply
It’s Working Thank you
Okay, great.
Is there anything else I can do for you today?
Is there anything else I can do for you today?
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