Updated: March 18, 2023
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by Peter Davis
Tech Expert & Writer
817 resolved issues

My phone is going directly to voicemail

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you, please, tell me more about that issue? Do you not receive phone calls?

Customer Replay

my Doctor phone calls are going directly to my Voicemail

Is it happening only with your doctor's calls?

Customer Replay

No, actually All calls

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Customer Replay

I have a Moon icon next to today’s time. Not sure why

Are you using iPhone?


Customer Replay


I see.
It's because your phone is in Do Not Disturb mode.

Customer Replay

Sorry, I don’t feel very good at all & he’s called 3x
Where do I find Do not Disturb?

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Let's turn it off. Access the Control Center  (it's where you turn on your WIFI, mobile data, etc.)

Customer Replay

Turn my phone off?

Open the picture below, please.


Do you see where the arrow is pointing? You should see Do Not Disturb option written there. Just tap on it.

Customer Replay

It’s Working Thank you

Okay, great.
Is there anything else I can do for you today?

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