Updated: April 04, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

My passwords are suddenly messed up and I can't get email on my I phone or PC

It is 365 and I am NOT the admin

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

I want a phone call please, not emails back and forth. *****

Unfortunately, we currently don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

I've already explained my situation several times. I got a notice that I had to enter my password to 365 but when I entered it it didn.t fix the problem. My son, the administrator changed the passwords but that didn't work either Now I can't get emails on either my I phone or my PC.


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  1. Go to your Microsoft 365 sign-in page.
  2. Under Sign In, select the password link.
  3. Enter your email address and select Continue.
  4. Choose an account and select Send Email. ...
  5. Open the email and select Reset Your Password.
  6. Enter a New password and Confirm the password, and then select Submit.
Customer Replay

I thought only the administrator could change the PW

Just take your time, I will be here.

Customer Replay

Sorry I am so dumb about this but how do I get to the 365 sign in page?

You can use this link here: https://www.office.com/
Do you have any additional questions I can help you with?

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