Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you tell me please the model of your phone?
Could you tell me please the model of your phone?
Customer Reply
kx tgd833w
Okay got it
You can't turn in it on, right?
You can't turn in it on, right?
Customer Reply
No phone will answer but can not hear the other caller
phone is on mute
phone is on mute
Okay thank you for the details
When the MUTE function is activated, the word MUTE flashing on the telephone display screen.
To de-activate the MUTE function, press the button below the word MUTE again and the word MUTE will stop flashing on the LCD screen on the handset.
When the MUTE function is activated, the word MUTE flashing on the telephone display screen.
To de-activate the MUTE function, press the button below the word MUTE again and the word MUTE will stop flashing on the LCD screen on the handset.
Customer Reply
ok I did but is still showing on screen
Okay I understood
Could you try to do this while on the call? To unmute, press the Mute button.
Could you try to do this while on the call? To unmute, press the Mute button.
Customer Reply
ok
Keep me posted please
Customer Reply
Still showing on mite
When you press the LEFT SELECT button it switches to flashing or static, right?
Customer Reply
yes it flashs mute on screen
It should become static. Flashing - Mute is turned on. Static - Mute is turned off. Could you make it static and check if the issue is still there, please?
Customer Reply
nit sure what is static how to access
The mute icon should stay there, but not flashing
Customer Reply
what truy to make a call the mute shows on screen
Does it start flashing when you press the mute button during the call?
Customer Reply
yes
And when you press again it stops but is still there, right?
Customer Reply
right
That is how it should stay when it's unmuted. It should stay there but not flashing
Customer Reply
Your saying that mute should stay on screen showing mute ?
Yes. Flashing - turned on. Not flashing - turned off
But the icon will always be there
But the icon will always be there
Customer Reply
ok so if it is flashing is muted?
Yes
Customer Reply
ok thanks
You are welcome, *****!
Can I help you with anything else?
Can I help you with anything else?
Customer Reply
no thanks
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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