Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What iQ box do you have?
What iQ box do you have?
Customer Reply
not sure. it just says foxtel IQ on the front.
Can you send me a photo of your IQ box?
Customer Reply
wouldnt have a clue how to do that. not my expertise.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
our emails our not working at the moment so cant download the image onto my computer
No worries.
What steps have you already make to fix this problem?
What steps have you already make to fix this problem?
Customer Reply
shut down the power and turned it back on. havent changed the batteries
When does this problem happen?
Customer Reply
watching tv live. it doesnt pause. But it does with anything i have taped on my planner
What subscription do you have?
Customer Reply
full package
How did this problem happen?
Customer Reply
no idea. just stopped working about 3 days ago.
Did you change something in the settings?
Customer Reply
i didnt. wouldnt know how to. dont know if one of my kids did though.
Sometimes restarting your iQ box may resolve the issue: Locate the power button on the front panel of the box. Press and hold down the power button for at least five seconds. This will restart the box, which will take a few minutes.
Customer Reply
Yep. That worked. Good job !!
You are welcome!
Customer Reply
thanks for your help.
Is there anything else I can do for you today?
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