Updated: May 23, 2023
Was it helpful?
by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

My live pause is not working on foxtel

it is fine on my planner but not on live pause.

Short summary:

  1. Restart the iQ box: Locate the power button on the front panel of the box and press and hold it down for at least five seconds to restart the box.
  2. Wait for the box to restart: Give the box a few minutes to complete the restart process.
  3. Test the live pause feature: Once the box has restarted, try using the live pause feature while watching TV to see if it's working now.
  4. Check the batteries: If the live pause feature still doesn't work, consider changing the batteries in the remote control as a precaution.
  5. Review the settings: If none of the above steps resolve the issue, check the settings on the iQ box to ensure nothing has been changed accidentally. If needed, refer to the user manual or contact Foxtel support for assistance with the settings.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What iQ box do you have?


Customer Replay

not sure. it just says foxtel IQ on the front.

Can you send me a photo of your IQ box?

Customer Replay

wouldnt have a clue how to do that. not my expertise.

banner 3

To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.

Customer Replay

our emails our not working at the moment so cant download the image onto my computer

No worries.
What steps have you already make to fix this problem?

Customer Replay

shut down the power and turned it back on. havent changed the batteries

When does this problem happen?

Customer Replay

watching tv live. it doesnt pause. But it does with anything i have taped on my planner

banner 6

What subscription do you have?

Customer Replay

full package

How did this problem happen?

Customer Replay

no idea. just stopped working about 3 days ago.

Did you change something in the settings?

Customer Replay

i didnt. wouldnt know how to. dont know if one of my kids did though.

banner 9
Top answer

Sometimes restarting your iQ box may resolve the issue:

  • Locate the power button on the front panel of the box.
  • Press and hold down the power button for at least five seconds.
  • This will restart the box, which will take a few minutes.
Customer Replay

Yep. That worked. Good job !!

You are welcome!

Customer Replay

thanks for your help.

Is there anything else I can do for you today?

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your TV problem


Invalid Date
Appreciate your help, mate! 🙏
Cole "Blaze" Williams
Invalid Date
Hoping the power reset does the trick
Invalid Date
Tried everything, still no luck.

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info