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My live pause is not working on foxtel
Short summary:
- Restart the iQ box: Locate the power button on the front panel of the box and press and hold it down for at least five seconds to restart the box.
- Wait for the box to restart: Give the box a few minutes to complete the restart process.
- Test the live pause feature: Once the box has restarted, try using the live pause feature while watching TV to see if it's working now.
- Check the batteries: If the live pause feature still doesn't work, consider changing the batteries in the remote control as a precaution.
- Review the settings: If none of the above steps resolve the issue, check the settings on the iQ box to ensure nothing has been changed accidentally. If needed, refer to the user manual or contact Foxtel support for assistance with the settings.
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What iQ box do you have?
not sure. it just says foxtel IQ on the front.
Can you send me a photo of your IQ box?
wouldnt have a clue how to do that. not my expertise.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
our emails our not working at the moment so cant download the image onto my computer
No worries.
What steps have you already make to fix this problem?
shut down the power and turned it back on. havent changed the batteries
When does this problem happen?
watching tv live. it doesnt pause. But it does with anything i have taped on my planner
What subscription do you have?
full package
How did this problem happen?
no idea. just stopped working about 3 days ago.
Did you change something in the settings?
i didnt. wouldnt know how to. dont know if one of my kids did though.
Sometimes restarting your iQ box may resolve the issue:
- Locate the power button on the front panel of the box.
- Press and hold down the power button for at least five seconds.
- This will restart the box, which will take a few minutes.
Yep. That worked. Good job !!
You are welcome!
thanks for your help.
Is there anything else I can do for you today?
