Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What iQ box do you have?
not sure. it just says foxtel IQ on the front.
Can you send me a photo of your IQ box?
wouldnt have a clue how to do that. not my expertise.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
our emails our not working at the moment so cant download the image onto my computer
No worries.
What steps have you already make to fix this problem?
shut down the power and turned it back on. havent changed the batteries
When does this problem happen?
watching tv live. it doesnt pause. But it does with anything i have taped on my planner
What subscription do you have?
full package
How did this problem happen?
no idea. just stopped working about 3 days ago.
Did you change something in the settings?
i didnt. wouldnt know how to. dont know if one of my kids did though.
Sometimes restarting your iQ box may resolve the issue:
Yep. That worked. Good job !!
You are welcome!
thanks for your help.
Is there anything else I can do for you today?
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