My LG washing machine wont agetate and drain after aloted time

Nice to meet you, *****!
Could you tell me the model of your washing machine please?

I understand that, but if you could, please, tell me the model of the washing machine, it would really help me out :)

Thanks a lot
Just to clarify, for how long have you had this washing machine?

Got it, and it won't drain after it finishes washing now, right?

Thanks for clarifying that
Just to clarify, do you load the machine to the full capacity of it's tank?

Got it
Could you please check the drain filter of your washer? On the front bottom part of it, there should be a rectangle, could you tell me if you see it?

Got it, could you tell me the steps you've done for that or it just decided on it's own?

That's great to hear, maybe it needed some time for that

Of course, take your time :)

Got it

Could you tell me, which blue screen are you talking about?

Could you please take a photo of that screen? It would really help me out :)
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Of course, you could send it to our email help@howly.com :)

That's great, now, you have to check if the 1E error still appears. Please, try to launch your machine again and wait for a bit

I'm sorry, do you mean filling with water?

Got it, now, try to launch a new cycle of washing for your clothes and check if the whole process works correctly

Of course, take your time :)

Got it

Thanks for clarifying that, could you please try to unplug your washer from the power source and check if it's still filling up with water?

That's great, that means that the Water Inlet Valve is working correctly
Now, could you please try to plug it back in and check if it still fills up with water?

Of course, take your time :)

Ok, I see
Please, try to launch your machine again and check if we fixed the issue

If more water will come in you can unplug the washing machine from the power source to stop it

Keep me updated, please

OK, and what is going on now?

OK, I see

Let's wait a bit
Check if the number is decreasing

OK, seems like it's working normally now

I'm not sure I can do that considering that I can't review the machine in person, *****

You can come back to the chat later in case something goes wrong

Sure, you are welcome!
Is there anything else I can do for you today?