Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Could you tell me the model of your washing machine please?
my machine fills with water and doesn't agitate The tube just goes around and around it just drains after alloted time
I understand that, but if you could, please, tell me the model of the washing machine, it would really help me out :)
Thanks a lot
Just to clarify, for how long have you had this washing machine?
I think 2 or three years
Got it, and it won't drain after it finishes washing now, right?
it drains but won't fill to rinse The clothes still feel warm
Thanks for clarifying that
Just to clarify, do you load the machine to the full capacity of it's tank?
no I don't We haul our water so I am very conservative with water use I never our fill the machine
Could you please check the drain filter of your washer? On the front bottom part of it, there should be a rectangle, could you tell me if you see it?
It is draining now
Got it, could you tell me the steps you've done for that or it just decided on it's own?
It just started on its own
That's great to hear, maybe it needed some time for that
I don't know if it is spinning I will go down to look
It quit draining and went to 1E again
My son just showed me a blue screen and it was in need of cleaning could this be what is causing the problem
Could you tell me, which blue screen are you talking about?
The screen is from the back of the machine I am guessing it is for the cold water
Could you please take a photo of that screen? It would really help me out :)
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
I am not on my cell phone but my computer Can my son take the picture on his cell
Of course, you could send it to our email firstname.lastname@example.org :)
The cold water filer was filthy My son cleaned it and started the machine again What should we do
That's great, now, you have to check if the 1E error still appears. Please, try to launch your machine again and wait for a bit
it is filling how do I do that
I'm sorry, do you mean filling with water?
Got it, now, try to launch a new cycle of washing for your clothes and check if the whole process works correctly
The tub is slowly turning and the water is still coming in The time says 51 minutes and it is still filling it is just about full now
There is a humming sound also
Thanks for clarifying that, could you please try to unplug your washer from the power source and check if it's still filling up with water?
It quit filing with water
That's great, that means that the Water Inlet Valve is working correctly
Now, could you please try to plug it back in and check if it still fills up with water?
no it is not
Ok, I see
Please, try to launch your machine again and check if we fixed the issue
The tub is full of water what should I do if more comes in
If more water will come in you can unplug the washing machine from the power source to stop it
Keep me updated, please
it adgetating a little water came but it quit
OK, and what is going on now?
It is just adgetating
OK, I see
It showed 51 minutes
Let's wait a bit
Check if the number is decreasing
yes it is 48 now
OK, seems like it's working normally now
Can you tell if it is on the wash or rinse cycle
I'm not sure I can do that considering that I can't review the machine in person, *****
Okay I'll take your word for it as long as it is working properly
You can come back to the chat later in case something goes wrong
ok thank you very much
Sure, you are welcome!
Is there anything else I can do for you today?
No thank you
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