Created: January 17, 2023

My Lenovo laptop keyboard isn’t working send I have to use touch screen

Last Edit: January 17, 2023
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Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Hello! Thank you for choosing our service. May I know your first name, please?
Customer Reply
*****
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Nice to meet you, *****!
Can you please specify both the brand and the model of your keyboard?
Customer Reply
I am using the keys on the laptop
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Got it
Customer Reply
Not a separate keyboard
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Can you please specify both the brand and the model of your laptop?
Customer Reply
Lenovo, how do I find the modelLENOVOLOGO
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Just a moment, please
Which Windows do you have?
Customer Reply
I am using 107.0.5304.110 for chromebookOS
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Thank you
Give me a few minutes, please!
Customer Reply
Thank you
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
😊
Have you restarted your laptop yet?
Customer Reply
Yes
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Thank you!
Are all the keys not working for you?
Customer Reply
Yes
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Got it!
Do you have available updates for your laptop?
Customer Reply
I do not know. How do I check that
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Just a moment, please
At the bottom right, select the time and then Settings.
At the bottom left, select About ChromeOS.
Under "Google ChromeOS," find which version of the Chrome operating system your Chromebook uses.
Select Check for updates.
If your Chromebook finds a software update, it will start to download automatically.
Customer Reply
It is starting now
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Ok
Are you still with me? What stage are you at?
Customer Reply
I have to restart
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Ok
I`ll be here
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Customer Reply
it is fixed thank you
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Great!

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