My Lenovo laptop keyboard isn’t working send I have to use touch screen

Hello! Thank you for choosing our service. May I know your first name, please?

Nice to meet you, *****!
Can you please specify both the brand and the model of your keyboard?

Got it

Can you please specify both the brand and the model of your laptop?

Just a moment, please
Which Windows do you have?

Thank you
Give me a few minutes, please!

😊
Have you restarted your laptop yet?

Thank you!
Are all the keys not working for you?

Got it!
Do you have available updates for your laptop?

Just a moment, please
At the bottom right, select the time and then Settings.
At the bottom left, select About ChromeOS.
Under "Google ChromeOS," find which version of the Chrome operating system your Chromebook uses.
Select Check for updates.
If your Chromebook finds a software update, it will start to download automatically.

Ok
Are you still with me? What stage are you at?

Ok
I`ll be here
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.

Great!