Updated: March 20, 2023
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by Anton Hrytsaienko
Tech Expert & Writer
619 resolved issues
Verified Expert in:
Tablets, Apps, Windows issues

My Lenovo laptop keyboard isn't working send I have to use touch screen

Hello! Thank you for choosing our service. May I know your first name, please?

Customer Replay


Nice to meet you, *****!
Can you please specify both the brand and the model of your keyboard?

Customer Replay

I am using the keys on the laptop

Customer Replay

Not a separate keyboard

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Can you please specify both the brand and the model of your laptop?

Customer Replay

Lenovo, how do I find the model


Just a moment, please
Which Windows do you have?

I am using 107.0.5304.110 for chromebookOS

Customer Replay

Thank you
Give me a few minutes, please!

Customer Replay

Have you restarted your laptop yet?

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Customer Replay

Thank you!
Are all the keys not working for you?

Customer Replay

Got it!
Do you have available updates for your laptop?

I do not know. How do I check that

Customer Replay

Just a moment, please
At the bottom right, select the time and then Settings.
At the bottom left, select About ChromeOS.
Under "Google ChromeOS," find which version of the Chrome operating system your Chromebook uses.
Select Check for updates.
If your Chromebook finds a software update, it will start to download automatically.

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It is starting now

Customer Replay

Are you still with me? What stage are you at?

I have to restart

Customer Replay

I`ll be here
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.

it is fixed thank you

Customer Replay


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