Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Let me give you brief instructions that could help you out:
There is only about a half inch of paper sticking out; I can't get a grip on it
Could you, please, turn off the printer and try again?
Turn printer off and try to grip the paper while it's off?
Correct.
No luck. The paper is deep inside the printer, barely protruding past the orange roller (fuser?)
I understand.
If the previous steps did not help, please try this now:
Open the front cover.
Remove the toner cartridge and drum unit assembly.
But please be careful, the machine's internal parts can be hot. Wait for the machine to cool down before touching them.
Then, Pull out the jammed paper slowly.
Install the toner cartridge and drum unit assembly into the machine and Close the front cover.
Can you remind me how to remove the toner cartridge and drum unit assembly?
Just a few more minutes, please. I am creating the instruction for you just now
Please try to follow these steps to remove the toner cartridge and drum unit.
If needed, push down the green lock lever and take the toner cartridge out of the drum unit.
Got it!
Good. Were you able to take the paper out or just to remove the parts so far?
Thank you so much!!!
I got the paper out
It's my pleasure! I am glad the issue is resolved for you!
Thank you for rating this chat, I appreciate it!
Is there anything else I could help you with?
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