Updated: March 14, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

My laser printer had a paper jam in the back, which I cleared and now says there is a jam inside

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

model #HL-L2395DW


Let me give you brief instructions that could help you out:

  1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  2. Open the back cover.
  3. Pull the blue tabs at the left and right sides toward you to release the fuser cover.
  4. Use both hands to gently pull the jammed paper out of the fuser unit.
  5. Close the fuser cover.
  6. Close the back cover until it locks in the closed position.
Customer Replay

There is only about a half inch of paper sticking out; I can't get a grip on it

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Could you, please, turn off the printer and try again?

Customer Replay

Turn printer off and try to grip the paper while it's off?


Customer Replay

No luck. The paper is deep inside the printer, barely protruding past the orange roller (fuser?)

I understand.
If the previous steps did not help, please try this now:
Open the front cover.
Remove the toner cartridge and drum unit assembly.
But please be careful, the machine's internal parts can be hot. Wait for the machine to cool down before touching them.
Then, Pull out the jammed paper slowly.
Install the toner cartridge and drum unit assembly into the machine and Close the front cover.

Customer Replay

Can you remind me how to remove the toner cartridge and drum unit assembly?

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Just a few more minutes, please. I am creating the instruction for you just now
Please try to follow these steps to remove the toner cartridge and drum unit.

  1. Make sure the machine is turned on.
  2. Open the front cover.

Customer Replay
  1. Remove the toner cartridge and drum unit assembly from the machine.

If needed, push down the green lock lever and take the toner cartridge out of the drum unit.

Customer Replay

Got it!

Good. Were you able to take the paper out or just to remove the parts so far?

Customer Replay

Thank you so much!!!
I got the paper out

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It's my pleasure! I am glad the issue is resolved for you!
Thank you for rating this chat, I appreciate it!
Is there anything else I could help you with?

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