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My laptop was stolen
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Sorry to hear that!
Could you please tell me what laptop did you have?
ACER Nitro
Understood
Please try this:
Go to https://account.microsoft.com/devices and sign in. Select the Find My Device tab. Choose the device you want to find, and then select Find to see a map showing your device's location.
Gen 5. INTEL Core i7
Got it! Please follow my steps above!
I tried via Microsoft and it says it can't find or lock my device
Understood
Is there another way to do this?
Currently McAfee doesn't have that kind of service.
Please also try this :
Open your Google Account. In the "Security" section, find "Your devices." Select Manage devices. Select the laptop.
OK trying that now
Let me know how it goes!
It only shows mobile phones. Not my laptop
That means it was not connected to your Microsoft and your location service were not turned on.
OK any other options?
***** those were the only options.
Sorry about that.
Do you know where it was stolen?
Yes, from my home
On Sunday night/early Monday morning
They were stolen by an intruder in your house?
Correct
Have you contacted the police?
My husband's computer was also stolen, all our cameras etc. Yes we have contacted the police
From our tech side we have done all possible steps, the rest has to be done by the police.
OK thanks
Is there anything else I can do for you today?
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