Created: December 27, 2022

My laptop was stolen

Can I find it using McAfee
Last Edit: January 6, 2023
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Anna Chernetska
Anna Chernetska Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Nice to meet you, *****!
Sorry to hear that!
Could you please tell me what laptop did you have?
Customer Reply
ACER Nitro
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Understood
Please try this:
Go to https://account.microsoft.com/devices and sign in. Select the Find My Device tab. Choose the device you want to find, and then select Find to see a map showing your device's location.
Customer Reply
Gen 5. INTEL Core i7
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Got it! Please follow my steps above!
Customer Reply
I tried via Microsoft and it says it can't find or lock my device
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Understood
Customer Reply
Is there another way to do this?
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Currently McAfee doesn't have that kind of service.
Please also try this :
Open your Google Account. In the "Security" section, find "Your devices." Select Manage devices. Select the laptop.
Customer Reply
OK trying that now
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Let me know how it goes!
Customer Reply
It only shows mobile phones. Not my laptop
Anna Chernetska
Anna Chernetska Tech Expert & Writer
That means it was not connected to your Microsoft and your location service were not turned on.
Customer Reply
OK any other options?
Anna Chernetska
Anna Chernetska Tech Expert & Writer
***** those were the only options.
Sorry about that.
Do you know where it was stolen?
Customer Reply
Yes, from my home
On Sunday night/early Monday morning
Anna Chernetska
Anna Chernetska Tech Expert & Writer
They were stolen by an intruder in your house?
Customer Reply
Correct
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Have you contacted the police?
Customer Reply
My husband's computer was also stolen, all our cameras etc. Yes we have contacted the police
Anna Chernetska
Anna Chernetska Tech Expert & Writer
From our tech side we have done all possible steps, the rest has to be done by the police.
Customer Reply
OK thanks
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Is there anything else I can do for you today?
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