Updated: March 24, 2023
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by Anna Chernetska
Tech Expert & Writer
712 resolved issues
Verified Expert in:
Smartphones, Tablets, Apps, 4G/5G issues

My laptop was stolen

Can I find it using McAfee

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Sorry to hear that!
Could you please tell me what laptop did you have?

Customer Replay

ACER Nitro


Please try this:
Go to https://account.microsoft.com/devices and sign in. Select the Find My Device tab. Choose the device you want to find, and then select Find to see a map showing your device's location.

Customer Replay

Gen 5. INTEL Core i7

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Got it! Please follow my steps above!

Customer Replay

I tried via Microsoft and it says it can't find or lock my device


Customer Replay

Is there another way to do this?

Currently McAfee doesn't have that kind of service.
Please also try this :
Open your Google Account. In the "Security" section, find "Your devices." Select Manage devices. Select the laptop.

Customer Replay

OK trying that now

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Let me know how it goes!

Customer Replay

It only shows mobile phones. Not my laptop

That means it was not connected to your Microsoft and your location service were not turned on.

Customer Replay

OK any other options?

***** those were the only options.
Sorry about that.
Do you know where it was stolen?

Customer Replay

Yes, from my home
On Sunday night/early Monday morning

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They were stolen by an intruder in your house?

Customer Replay


Have you contacted the police?

Customer Replay

My husband's computer was also stolen, all our cameras etc. Yes we have contacted the police

From our tech side we have done all possible steps, the rest has to be done by the police.

Customer Replay

OK thanks

Is there anything else I can do for you today?

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