Updated: March 12, 2023
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by Zachary Finkelstein
Tech Expert & Writer
774 resolved issues

My laptop says no internet service I have checked with spark and they say it is a Microsoft problem

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

I have spoken to spark and gone through many different ways to get it to work and they say it is a problem with microsoft

Customer Replay

What do I do next

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*****, have you tried performing Network Reset yet?

Customer Replay


Let's try troubleshooting it the first way. Follow the instructions, please:

  1. Open Start, type: CMD > Right click CMD > Click Run as administrator
  2. At the command prompt, type: netsh int ip reset > Hit Enter > Exit the prompt then restart
  3. Open Start > Settings > Update & security > Troubleshoot
  4. Scroll down and click Network adapters > Click Run the Troubleshooter
  5. When complete, restart to see if the problem is resolved.
Customer Replay

not sure where you mean to type

Do you mean at step 2?
After you click Run as administrator, the command prompt has to appear. Were you able to summon it?

Customer Replay

my internet has started to work

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That's great!
Do you have any additional questions I can help you with?

Customer Replay

No thanks but it has been a bad 7 hours off line

I can understand you
Thank you for chatting with us today!
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