Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Nice to meet you, *****!
So, you can't use Kindle as it got stuck, is it correct?
Yes. Not responding at all,
Alright, got it! Have you tried to restart it?
yes. Also rechaged is on another lead. The light changes from gold to green, but Kindle still doesn't respond.
Hmm, could you please try this way:
Press and hold the power button until either a power dialog box appears or the screen goes blank. Continue holding the power button for 40 seconds, then release.
ok doing it now
Take your time, please
tree+ reader pic has come up. . . and it is now working. Thank you very much. Bye!
Is there anything else I can do for you today?
no that's all. Cheers.
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