Updated: April 05, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

My Kindle is fully charged and showing "Recommended for you" page

However will not respond at all to swiping

Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer Replay


Nice to meet you, *****!
So, you can't use Kindle as it got stuck, is it correct?


Customer Replay

Yes. Not responding at all,

Alright, got it! Have you tried to restart it?

Customer Replay

yes. Also rechaged is on another lead. The light changes from gold to green, but Kindle still doesn't respond.

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Hmm, could you please try this way:
Press and hold the power button until either a power dialog box appears or the screen goes blank. Continue holding the power button for 40 seconds, then release.

Customer Replay

ok doing it now

Take your time, please

Customer Replay

tree+ reader pic has come up. . . and it is now working. Thank you very much. Bye!

Is there anything else I can do for you today?

Customer Replay

no that's all. Cheers.

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Please feel free to contact us at any time. We'll be happy to help you.

Customer Replay


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