Created: October 27, 2022

My Kindle is fully charged and showing “Recommended for you” page

However will not respond at all to swiping
Last Edit: October 27, 2022
Daniel Moore
Daniel Moore Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Customer Reply
*****
Daniel Moore
Daniel Moore Tech Expert & Writer
Nice to meet you, *****!
So, you can't use Kindle as it got stuck, is it correct?
Customer Reply
Yes. Not responding at all,
Daniel Moore
Daniel Moore Tech Expert & Writer
Alright, got it! Have you tried to restart it?
Customer Reply
yes. Also rechaged is on another lead. The light changes from gold to green, but Kindle still doesn't respond.
Daniel Moore
Daniel Moore Tech Expert & Writer
Hmm, could you please try this way:
Press and hold the power button until either a power dialog box appears or the screen goes blank. Continue holding the power button for 40 seconds, then release.
Customer Reply
ok doing it now
Daniel Moore
Daniel Moore Tech Expert & Writer
Take your time, please
Customer Reply
tree+ reader pic has come up. . . and it is now working. Thank you very much. Bye!
Daniel Moore
Daniel Moore Tech Expert & Writer
Great!
Is there anything else I can do for you today?
Customer Reply
no that's all. Cheers.
Daniel Moore
Daniel Moore Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you.
Customer Reply
Great!