Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Would you be so kind as to tell me more about that issue?
What is the model of your phone?
Would you be so kind as to tell me more about that issue?
What is the model of your phone?
Customer Reply
I THINK IT IS A 11 APPLE?
BROUGHT IT AT AT$T STORE.
BROUGHT IT AT AT$T STORE.
Ok, and what do you mean by "won't shut off" exactly?
Customer Reply
IT EXTACTLY WILL NOT SHUT OFF. IT IS ON ONE GAME AND IT IS LIKE IT STUCK. I AM NOT GOOD AT THIS MY HUSBAND HANDLE ALL OF THE PHONE PROBLEMS.
Got it. What do you see right now on your iPhone screen? You mentioned some game
Customer Reply
GUIDES ACCESS IS ENABLE WHEN YOU MASH THE SIDE BUTTON AND THEN IT SAY MASH SIDE BUTTON THREE TIMES TO ENABLE IT BUT THAT DON'T WORK.
BINGO JOURNEY PLAY NOW.
BINGO JOURNEY PLAY NOW.
What troubleshooting have you tried so far?
Customer Reply
THAT GUIDE THING I JUST SENT TO YOU.
Ok, anything else?
Customer Reply
IT WILL NOT DO ANYTHING ELSE. I CANNOT EVEN SHUT IT DOWN?
Have you ever experienced a similar problem with your phone?
Customer Reply
NO NEVER?
Ok, in that case, let's do a force restart of your iPhone. You will need to follow these steps:
1. Press and quickly release the Volume Up button.
2. Press and quickly release the Volume Down button.
3. Press and hold the Side button until the Apple logo appears on the screen.
And let me know if any of the steps are not quite clear.
I'll be happy to clarify them for you!
1. Press and quickly release the Volume Up button.
2. Press and quickly release the Volume Down button.
3. Press and hold the Side button until the Apple logo appears on the screen.
And let me know if any of the steps are not quite clear.
I'll be happy to clarify them for you!
Customer Reply
WHEN I PRESS SIDE BUTTON IT GIVES ME THE SAME SAYING ABOUT THE GUDE NO HAPPEN.
OK APPLE APPEARED
OK APPLE APPEARED
Have you followed steps 1 and 2 before pressing the Side button, *****?
Great
Currently, your device is simply restarting.
Let me know when it's over.
Great
Currently, your device is simply restarting.
Let me know when it's over.
Customer Reply
THAT WORKED THANKS FOR YOUR HELP. I CAN CHECK ON MY HUBBY NOW.
🤗 you too, *****!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No comments yet...
Comments