Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Please tell me, what exactly do you mean by 'iphone is stuck'?
Please tell me, what exactly do you mean by 'iphone is stuck'?
Customer Reply
It will not let me shut down or anything. I cant see any icons...nothing
I see, was it physically damaged?
Customer Reply
I was playing a game candy crush and it is stuck on that
Got you, what is it`s model?
Customer Reply
i think my phone is an iphone is a 9 0r 8
Okay, does it have the home button?
Customer Reply
yes
Force restart iPhone, this way:
1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button.
4. When the Apple logo appears, release the side button.
1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button.
4. When the Apple logo appears, release the side button.
Customer Reply
ok that worked
Perfect.
Is it still restarting?
Is it still restarting?
Customer Reply
yes it appears to be working now. thanks
You're welcome!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
no that's all I needed
I am so pleased to see your issue got resolved!
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