My iphone is stuck, how can I resolve this issue?
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please tell me, what exactly do you mean by 'iphone is stuck'?
It will not let me shut down or anything. I cant see any icons...nothing
I see, was it physically damaged?
I was playing a game candy crush and it is stuck on that
Got you, what is it`s model?
i think my phone is an iphone is a 9 0r 8
Okay, does it have the home button?
yes
Force restart iPhone, this way:
- Press and quickly release the volume up button.
- Press and quickly release the volume down button.
- Press and hold the side button.
- When the Apple logo appears, release the side button.
ok that worked
Perfect.
Is it still restarting?
yes it appears to be working now. thanks
You're welcome!
Is there anything else I can do for you today?
no that's all I needed
I am so pleased to see your issue got resolved!
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