Updated: March 16, 2023
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by Vlad Shvets
Tech Expert & Writer
582 resolved issues

My iphone is stuck, how can I resolve this issue?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please tell me, what exactly do you mean by 'iphone is stuck'?

Customer Replay

It will not let me shut down or anything. I cant see any icons...nothing

I see, was it physically damaged?

Customer Replay

I was playing a game candy crush and it is stuck on that

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Got you, what is it`s model?

Customer Replay

i think my phone is an iphone is a 9 0r 8


Okay, does it have the home button?

Customer Replay


Force restart iPhone, this way:

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.
Customer Replay

ok that worked

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Is it still restarting?

Customer Replay

yes it appears to be working now. thanks

You're welcome!
Is there anything else I can do for you today?

Customer Replay

no that's all I needed

I am so pleased to see your issue got resolved!

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