Updated: May 29, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

My Iphone 14 plus is locked up it wont let me anything it will receive calls but i cant answer

it has a message "Home would like to send you critical messages i cant even turn the phone off

Short summary:

  1. Perform a force restart on your iPhone to resolve the issue. To do this:
    a. Press and quickly release the volume up button.
    b. Press and quickly release the volume down button.
    c. Press and hold the side button for at least 10-15 seconds.
    d. Release the side button when the Apple logo appears.
    e. Ignore the "Slide to power off" message and continue holding the side button until the screen goes black.
  2. Confirm that your iPhone is now functioning properly.
  3. To prevent a similar issue in the future, follow these steps:
    a. Tap on the "Settings" icon on your iPhone's home screen.
    b. Scroll down and select "Notifications."
    c. Look for the "Home" option in the list of apps and tap on it.
  4. Locate the "Critical alerts" option on the screen and ensure it is turned off.
  5. If you don't use the "Home" app, you can choose to remove it from your iPhone by tapping the "Delete App" option.
  6. Confirm that the "Home" app has been removed or that the "Critical alerts" option is turned off.
  7. Your iPhone should now be set up to prevent similar issues in the future.

Hello, thank you for using Howly.
What troubleshooting have you done with your iPhone 14 so far?


Customer Replay

tried to turn it off but cant it wont do anything

Top answer

Let`s start off with performing a force restart of your iPhone (it is different from regular restarting and is normally used in critical situations like yours):

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button for at least 10-15 seconds.
  4. When the Apple logo appears, release the side button.
    When you will see 'Slide to power off, kindly ignore it and just keep pressing the side button until the screen goes pitch black
Customer Replay

ok its seems to be working thank you

Should I guide you on what to do to avoid such from happening in the future?

Customer Replay


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Top answer

Kindly do the following:

  1. Click on the 'Settings' icon on your iPhone.
  2. Scroll down and select 'Notifications'
  3. Look for the 'Home' option among the drop-down list of apps and select it.

Okay, you are done, right?

Customer Replay


Perfect, can you see 'Critical alerts' anywhere on your screen right now?

Customer Replay

its off

Okay, great!
You can keep it that way or turn it on if you are using it often.
Alternatively, you can remove the 'Home' app from your iPhone if you are not in need of it.

Customer Replay

its gone

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Good job! Such issue normally doesn`t reoccur after deleting the 'Home' app.
Is your phone working fine now?

Customer Replay

yes it appears to be. thank you for your help. have a blessed day.

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