Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
Hi,
My Instagram has completely shut down from my side. I can log in but it won’t load my messages, bio, followers, or news feed, I can’t post anything, or view settings, the account has just black out. From other peoples account viewing mine everything looks fine. I have deleted the app many times. Restarted my phone many times and erased my phone many times. I can’t log in on other people’s phones nor on the internet browser.
My Instagram has completely shut down from my side. I can log in but it won’t load my messages, bio, followers, or news feed, I can’t post anything, or view settings, the account has just black out. From other peoples account viewing mine everything looks fine. I have deleted the app many times. Restarted my phone many times and erased my phone many times. I can’t log in on other people’s phones nor on the internet browser.
Have you used a third party app that let's you see who unfollowed your or etc.?
Customer Reply
No I’m trying to view my normal profile
What I meant was did you use any external programms on your account?
Customer Reply
no
Interesting
Have you checked your email for an email from Instagram?
Have you checked your email for an email from Instagram?
Customer Reply
yes I’ve emailed them twice but I’ve received no response
Did you initially get an email from them?
Customer Reply
no
In that case
Please fill out this form: https://help.instagram.com/contact/437908793443074
Please fill out this form: https://help.instagram.com/contact/437908793443074
Customer Reply
But if my profile was removed then would others still be able to view my account?
My account from other people’s account looks completely fine
but from my side it’s blacked out and i can view anything
My account from other people’s account looks completely fine
but from my side it’s blacked out and i can view anything
Please try to fill in the form and let's see what it says.
Also I would recommend you to try and access your account from a different network and device.
Also I would recommend you to try and access your account from a different network and device.
Customer Reply
It won’t let me submit the form because my Instagram account is active
Understood.
Customer Reply
i have and it still will not work
You account has been temporarily disabled.
Customer Reply
When I log in it just has an icon come up that says we’re sorry something went wrong please try again
That means it's disabled.
Customer Reply
okay
The disabled part can be up to 7 days.
It's been disabled for the reasons only Instagram would know.
It's been disabled for the reasons only Instagram would know.
Customer Reply
okay so do I just keep contacting them?
The thing is, *****.
They do not have any form of live support.
Not emails, not chats, nothing.
They will never respond.
So there’s nothing I can really do
Currently you can only wait.
They do not have any form of live support.
Not emails, not chats, nothing.
They will never respond.
So there’s nothing I can really do
Currently you can only wait.
Customer Reply
I’m not sure why it would’ve been disabled as it was working fine yesterday morning I haven’t posted anything for it to be disabled
Thank you for helping
Thank you for helping
They are doing it randomly.
I have no clue as well why this is happening.
Is there anything else I can do for you today?
I have no clue as well why this is happening.
Is there anything else I can do for you today?
Customer Reply
No that’s all thank you
You are most welcome!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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