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My id has been disabled. I need to reset my account
Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you specify what service are you referring to, what account?
apple tv+. i'm trying to open the app on my new tv
I see, does the notification say that your Apple ID was disabled?
yes
Got it.
Did you receive an email from Apple regarding this?
i am not sure. i don't use this email address a lot
Ok, I see.
Can you still log into your Apple ID, *****?
i forgot one of my security answers
Okay, got it.
Do you still have access to email/phone number?
yes
Ok, good.
- Go to this webpage, please click on this iforgot.apple.com
- Enter your Apple ID.
- Select the option to reset your password, then choose Continue.
- Choose to answer your security questions AND/OR get an email, or enter your Recovery Key.
- Follow the onscreen steps to reset your password.
I just tried my apple id and it said it's not valid or supported
Oh, okay, got it.
I got it
Did it come through?
I went to find my apple id and found it, but when I enter it on the link, it comes up not valid or supported. Should I create a new one?
I'm pretty sure your account could've been disabled or locked.
I haven't had an iPhone for years. I used the id a few years ago when apple tv came out and haven't used it since
Ok, got it. You can always create a new one, especially if you have another email.
I'll do that. Thank you
Sure! Let me know if you need any help along the way.
yes. I got a new id with a different email address
Great! Does everything work now?
i'm trying now
Ok, let me know how it goes.
yes. i got everything to work. thank you
Glad it worked out!
Do you have any additional questions I can help you with?
thank you
Thank you for chatting with me today!
We are available 24/7, you can refer your questions anytime.
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