Updated: April 05, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

My id has been disabled. I need to reset my account

Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you specify what service are you referring to, what account?

Customer Replay

apple tv+. i'm trying to open the app on my new tv


I see, does the notification say that your Apple ID was disabled?

Customer Replay


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Got it.
Did you receive an email from Apple regarding this?

Customer Replay

i am not sure. i don't use this email address a lot

Ok, I see.
Can you still log into your Apple ID, *****?

Customer Replay

i forgot one of my security answers

Okay, got it.
Do you still have access to email/phone number?

Customer Replay


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Ok, good.

  1. Go to this webpage, please click on this iforgot.apple.com
  2. Enter your Apple ID.
  3. Select the option to reset your password, then choose Continue.
  4. Choose to answer your security questions AND/OR get an email, or enter your Recovery Key.
  5. Follow the onscreen steps to reset your password.
Customer Replay

I just tried my apple id and it said it's not valid or supported

Oh, okay, got it.

Customer Replay

I got it

Did it come through?

Customer Replay

I went to find my apple id and found it, but when I enter it on the link, it comes up not valid or supported. Should I create a new one?

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I'm pretty sure your account could've been disabled or locked.

Customer Replay

I haven't had an iPhone for years. I used the id a few years ago when apple tv came out and haven't used it since

Ok, got it. You can always create a new one, especially if you have another email.

Customer Replay

I'll do that. Thank you

Sure! Let me know if you need any help along the way.

Customer Replay

yes. I got a new id with a different email address

Great! Does everything work now?

Customer Replay

i'm trying now

Ok, let me know how it goes.

Customer Replay

yes. i got everything to work. thank you

Glad it worked out!
Do you have any additional questions I can help you with?

Customer Replay

thank you

Thank you for chatting with me today!
We are available 24/7, you can refer your questions anytime.

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