Created: October 12, 2022

My id has been disabled. I need to reset my account

Last Edit: November 14, 2022
Christine Tomas
Christine Tomas Tech Expert & Writer
Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Christine Tomas
Christine Tomas Tech Expert & Writer
Nice to meet you, *****!
Can you specify what service are you referring to, what account?
Customer Reply
apple tv+. i'm trying to open the app on my new tv
Christine Tomas
Christine Tomas Tech Expert & Writer
I see, does the notification say that your Apple ID was disabled?
Customer Reply
yes
Christine Tomas
Christine Tomas Tech Expert & Writer
Got it.
Did you receive an email from Apple regarding this?
Customer Reply
i am not sure. i don't use this email address a lot
Christine Tomas
Christine Tomas Tech Expert & Writer
Ok, I see.
Can you still log into your Apple ID, *****?
Customer Reply
i forgot one of my security answers
Christine Tomas
Christine Tomas Tech Expert & Writer
Okay, got it.
Do you still have access to email/phone number?
Customer Reply
yes
Christine Tomas
Christine Tomas Tech Expert & Writer
Ok, good.
1. Go to this webpage, please click on this iforgot.apple.com
2. Enter your Apple ID.
3. Select the option to reset your password, then choose Continue.
4. Choose to answer your security questions AND/OR get an email, or enter your Recovery Key.
5. Follow the onscreen steps to reset your password.
Customer Reply
I just tried my apple id and it said it's not valid or supported
Christine Tomas
Christine Tomas Tech Expert & Writer
Oh, okay, got it.
Customer Reply
I got it
Christine Tomas
Christine Tomas Tech Expert & Writer
Did it come through?
Customer Reply
I went to find my apple id and found it, but when I enter it on the link, it comes up not valid or supported. Should I create a new one?
Christine Tomas
Christine Tomas Tech Expert & Writer
I'm pretty sure your account could've been disabled or locked.
Customer Reply
I haven't had an iPhone for years. I used the id a few years ago when apple tv came out and haven't used it since
Christine Tomas
Christine Tomas Tech Expert & Writer
Ok, got it. You can always create a new one, especially if you have another email.
Customer Reply
I'll do that. Thank you
Christine Tomas
Christine Tomas Tech Expert & Writer
Sure! Let me know if you need any help along the way.
Customer Reply
yes. I got a new id with a different email address
Christine Tomas
Christine Tomas Tech Expert & Writer
Great! Does everything work now?
Customer Reply
i'm trying now
Christine Tomas
Christine Tomas Tech Expert & Writer
Ok, let me know how it goes.
Customer Reply
yes. i got everything to work. thank you
Christine Tomas
Christine Tomas Tech Expert & Writer
Glad it worked out!
Do you have any additional questions I can help you with?
Customer Reply
thank you
Christine Tomas
Christine Tomas Tech Expert & Writer
Thank you for chatting with me today!
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