Updated: March 09, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

My I-phone is sick. I cannot shut it down and restart it, and it will not open any app

Hello! Thank you for choosing Howly. May I know your first name, please?

Customer Replay


Nice to meet you, *****!

Customer Replay


What iPhone model do you have?

Customer Replay

Don’t know, it has all the lenses ,
is it 11?

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To my regret, I cannot check it from my end. Is it a new phone? How many cameras do you have?

Customer Replay

no, about 4 years old, or maybe only 3
One camera, I think, but has three lenses on the back

Got it.
Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.
These steps will help you to restart your iPhone.


Customer Replay

Same ole question, how can I reset since I no longer am able to shut it off.?

Could you please follow the steps above? These steps should definitely help if your iPhone is hung.

Customer Replay

Apple logo does not come up, and city says” sorry something went wrong, please try again”
Don’t know how to spell Sirry name

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It is ok.

Customer Replay

It went off!

So you managed to turn it off, correct?

Customer Replay

Yes, now trying to come back on

Customer Replay

it's working fine now. Ami fixed.

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I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

Nope, thanks

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