My I-phone is sick. I cannot shut it down and restart it, and it will not open any app

Expert: Dmytro Sywyi

Dmytro Sywyi (Expert): Hello! Thank you for choosing Howly. May I know your first name, please?

Customer: *****

Dmytro Sywyi: Nice to meet you, *****!

Customer: Howdy

Dmytro Sywyi: What iPhone model do you have?

Customer: Don’t know, it has all the lenses ,
Customer: is it 11?

Dmytro Sywyi: To my regret, I cannot check it from my end. Is it a new phone? How many cameras do you have?

Customer: no, about 4 years old, or maybe only 3
Customer: One camera, I think, but has three lenses on the back

Dmytro Sywyi: Got it.
Dmytro Sywyi: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.
Dmytro Sywyi: These steps will help you to restart your iPhone.

Customer: Same ole question, how can I reset since I no longer am able to shut it off.?

Dmytro Sywyi: Could you please follow the steps above? These steps should definitely help if your iPhone is hung.

Customer: Apple logo does not come up, and city says” sorry something went wrong, please try again”
Don’t know how to spell Sirry name

Dmytro Sywyi: It is ok.

Customer: It went off!

Dmytro Sywyi: Great!
Dmytro Sywyi: So you managed to turn it off, correct?

Customer: Yes, now trying to come back on

Dmytro Sywyi: Got it.

Customer: it’s working fine now. Ami fixed.

Dmytro Sywyi: I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer: Nope, thanks

Dmytro Sywyi: Thank you for chatting with us today!
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