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My HP Envy Photo 6255 is not working
Short summary:
- Turn off the HP Envy Photo 6255 printer and disconnect its power cable for 5 minutes.
- On your Mac, click on the Apple menu at the top-left corner.
- Click on the Apple icon and navigate to "Applications" and then "Utilities."
- Double-click on "Disk Utility" in the Utilities folder.
- In the Disk Utility window, select your hard drive/partition from the left-hand side.
- Click on the "Verify" button to check for any issues and then click on the "Repair Disk Permissions" button to fix any permissions errors.
- Restart your computer.
- Once your Mac has restarted, go to the Apple menu and select "System Preferences."
- Click on "Printers & Scanners" in the System Preferences window.
- Check if the HP Envy Photo 6255 printer is set as the default printer. If not, click on it and select the "Set as Default" button.
- Close all applications.
- On the Apple menu bar, click on "Go," then select "Applications," and finally choose "Utilities."
- Double-click on "Disk Utility" to open it again.
- Select your hard drive/partition on the left-hand side and click on the "Verify" button.
- If any issues are found, click on the "Repair Disk Permissions" button again.
- Restart your computer once more.
- After restarting, try printing a test document or file to check if the printer is working properly now.
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What device do you want to print from?
My printer indicates that it is in use, but will not print. HP Envy Photo 6255
I got it. Is it connected to your computer?
By wifi. I can connect with usb as well
Are you trying to print document from your phone or computer?
computer
Thank you, *****
What troubleshooting have you done so far?
shut printer off, turned it back on
Have you tried to unplug it for 5 minutes?
No
I take the computer with me daily. I've never had this issue before
Turn the printer off. Disconnect the power cable from it for 5 minutes and then reconnect it. Turn it on. And try to print, *****
done. will wait five minutes
Sure, take your time
two more minutes
Ok, *****, I am here
waiting for it to boot up
Got it
Okay. There is a "?" to the left of the screen. Does that mean anything
What else do you see, *****?
The normal icons- copy scan setup
Please try to print something now
okay
I will wait here
Nothing, says"unable to get print status"
Can hook up usb and try
Do you have the HP Smart app installed on your computer?
problem is that I am not the administrator of the computer. I have to go through my work IT department to install anything
Understood
Is this your printer at work?
Yes
Have you tried to contact your IT department before?
Trying to avoid doing so. Only one Mac person
By the way, do you use Mac or Windows-based computer?
Understood, Mac
yes
Please check the default printer in Mac settings:
To check if the printer is set as the default please do the following:
- On your Mac, choose Apple menu > System Preferences, then click Printers & Scanners
- Click the “Default printer” pop-up menu, then choose an option.
- If you want the same printer to always be the default printer, choose that printer. The default printer doesn’t change even after you print to a different printer.
I have done that but will do again
Thank you, *****
It keeps wanting to revert to a different printer. I keep switching and it says Idle, default. If I go back in it has switched to a cannon I occasionally use for big prints. How do I get rid of it
So, do you see Idle and Default under your HP printer?
yes
Thank you, *****
Can you open the printer queue and check if there is anything?
Not now. I got rid of it
So, there is no print queue, right?
I hit open print queue and there was nothing
Thank you for checking, *****
Please try to reset your printer on Mac.
Resetting the printing system removes all printers and scanners from the printer queue and clears all print jobs and print settings from the system. To do this, please follow these steps: anywhere inside the Printers window, and then click Reset printing system. Click Reset or OK.
- If prompted, type your username and password and then click OK. The printing system resets.
- Turn off the printer, wait 5 seconds, and then turn it on the printer.
Please let me know once it's done.
Confused. Control + Click
Just right-click anywhere inside the Printers window to open options menu
Now I have a second HP 6200 that just say idle
I don't think that Mac has a right click
Press and hold the Control key while you click an item.
Keep trying. Hold the control key and hit what exactly
Just anywhere inside the Printers window
just deleted the canon
Shall I shut down again
Are you on the step 5?
yes
Yes, just turn off the printer, wait 5 seconds, and then turn it on the printer.
Just did
Then:
- Wait until the printer is idle and silent.
- In the Printers window on the Mac, click the Add button.
- Select your printer from the list, and then click Add.
waiting for it to boot up again
Ok, *****
Okay. Go to system preferences, printers and select one
Yes, select your HP printer and add it again
Use the + sign?
Now the window has three of the same printer
Yes, you need to click + icon
- Select the printer you would like to add. In the Default tab, your Mac displays a list of discoverable printers on the network.
- Choose the printer’s software or driver in the Use field. Choose HP Envy Photo 6255
- Finally, click Add. The new printer will be added to the list of printers. You will be able to see this on the left-hand side of the Print & Scan window.
forgive my ignorance. Where is the icon
No worries.
It indicates that the 6200 series is my default
Can you send me a screenshot of what you see, please?
Visitor uploaded: image.png
Type: image/png
Size: 5049500
it appears three times in the
Agent uploaded: image.png
Type: image/png
Size: 114923
Please, click here.
Do you have the option for HP Envy Photo 6255?
yes
Please, select this printer to add it.
it just appears as 6200 series, not 6255
Okay, got it, then it seems like you don't have to add it again.
They all say idle
Okay, can you select the printer from the list and click on the minus icon, so we re-add it to your system?
get rid of all of them? there is one of four left
Yes, let's try to disconnect the printer from the list.
all gone!
Okay, good. The list is empty now, right?
empty
Okay, click on the plus icon again.
Select the printer you would like to add. Choose the printer’s software or driver in the Use field. Choose HP Envy Photo 6255. Finally, click Add. The new printer will be added to the list of printers.
I hit the + and got a new window showing HP Envy Photo 6200 series
Okay, do you see the option to add this printer?
I hit add and it is now my preference Idle, Lat Used
Can you send me a screenshot, please?
Visitor uploaded: image.png
Type: image/png
Size: 4790686
Close all applications.
- On the Apple menu bar, click Go, click Applications and then click Utilities.
- Double-click Disk Utility.
- Highlight your hard drive/partition on the left.
- Click Verify and then Repair Disk Permissions.
- Restart the computer.
Let me know when you are done.
Apple menu bar? Apple icon? Don't know where to go exactly
Just a minute, let me explain a little bit better.
thanks
Click on the Apple icon at the top-left corner.
Then a Go option should appear on the top bar.
Let me know if you see it.
Hit the apple icon. do not see a go option
Visitor uploaded: image.png
Type: image/png
Size: 2095933
Printer is working. Thanks.
It is working fine now?
Seems to be. Thank you for your patience
Do you have any additional questions I can help you with?
No. thanks again.
