Updated: May 28, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

My HP Envy Photo 6255 is not working

It loads and then indicates that the printer is in use. It will not print.

Short summary:

  1. Turn off the HP Envy Photo 6255 printer and disconnect its power cable for 5 minutes.
  2. On your Mac, click on the Apple menu at the top-left corner.
  3. Click on the Apple icon and navigate to "Applications" and then "Utilities."
  4. Double-click on "Disk Utility" in the Utilities folder.
  5. In the Disk Utility window, select your hard drive/partition from the left-hand side.
  6. Click on the "Verify" button to check for any issues and then click on the "Repair Disk Permissions" button to fix any permissions errors.
  7. Restart your computer.
  8. Once your Mac has restarted, go to the Apple menu and select "System Preferences."
  9. Click on "Printers & Scanners" in the System Preferences window.
  10. Check if the HP Envy Photo 6255 printer is set as the default printer. If not, click on it and select the "Set as Default" button.
  11. Close all applications.
  12. On the Apple menu bar, click on "Go," then select "Applications," and finally choose "Utilities."
  13. Double-click on "Disk Utility" to open it again.
  14. Select your hard drive/partition on the left-hand side and click on the "Verify" button.
  15. If any issues are found, click on the "Repair Disk Permissions" button again.
  16. Restart your computer once more.
  17. After restarting, try printing a test document or file to check if the printer is working properly now.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
What device do you want to print from?

Customer Replay

My printer indicates that it is in use, but will not print. HP Envy Photo 6255

image


I got it. Is it connected to your computer?

Customer Replay

By wifi. I can connect with usb as well

banner 3

Are you trying to print document from your phone or computer?

Customer Replay

computer

Thank you, *****
What troubleshooting have you done so far?

Customer Replay

shut printer off, turned it back on

Have you tried to unplug it for 5 minutes?

Customer Replay

No
I take the computer with me daily. I've never had this issue before

banner 6

Turn the printer off. Disconnect the power cable from it for 5 minutes and then reconnect it. Turn it on. And try to print, *****

Customer Replay

done. will wait five minutes

Sure, take your time

Customer Replay

two more minutes

Ok, *****, I am here

Customer Replay

waiting for it to boot up

banner 9
Customer Replay

Okay. There is a "?" to the left of the screen. Does that mean anything

What else do you see, *****?

Customer Replay

The normal icons- copy scan setup

Please try to print something now

Customer Replay

okay

I will wait here

Customer Replay

Nothing, says"unable to get print status"
Can hook up usb and try

Do you have the HP Smart app installed on your computer?

Customer Replay

problem is that I am not the administrator of the computer. I have to go through my work IT department to install anything

Understood
Is this your printer at work?

Customer Replay

Yes

Have you tried to contact your IT department before?

Customer Replay

Trying to avoid doing so. Only one Mac person

By the way, do you use Mac or Windows-based computer?
Understood, Mac

Customer Replay

yes

Please check the default printer in Mac settings:
To check if the printer is set as the default please do the following:

  1. On your Mac, choose Apple menu > System Preferences, then click Printers & Scanners
  2. Click the “Default printer” pop-up menu, then choose an option.
  3. If you want the same printer to always be the default printer, choose that printer. The default printer doesn’t change even after you print to a different printer.
Customer Replay

I have done that but will do again

Thank you, *****

Customer Replay

It keeps wanting to revert to a different printer. I keep switching and it says Idle, default. If I go back in it has switched to a cannon I occasionally use for big prints. How do I get rid of it

So, do you see Idle and Default under your HP printer?

Customer Replay

yes

Thank you, *****
Can you open the printer queue and check if there is anything?

Customer Replay

Not now. I got rid of it

So, there is no print queue, right?

Customer Replay

I hit open print queue and there was nothing

Thank you for checking, *****
Please try to reset your printer on Mac.
Resetting the printing system removes all printers and scanners from the printer queue and clears all print jobs and print settings from the system. To do this, please follow these steps: anywhere inside the Printers window, and then click Reset printing system. Click Reset or OK.

  1. If prompted, type your username and password and then click OK. The printing system resets.
  2. Turn off the printer, wait 5 seconds, and then turn it on the printer.
    Please let me know once it's done.
Customer Replay

Confused. Control + Click

Just right-click anywhere inside the Printers window to open options menu

Customer Replay

Now I have a second HP 6200 that just say idle
I don't think that Mac has a right click

Press and hold the Control key while you click an item.

Customer Replay

Keep trying. Hold the control key and hit what exactly

Just anywhere inside the Printers window

Customer Replay

just deleted the canon
Shall I shut down again

Are you on the step 5?

Customer Replay

yes

Yes, just turn off the printer, wait 5 seconds, and then turn it on the printer.

Customer Replay

Just did

Then:

  1. Wait until the printer is idle and silent.
  2. In the Printers window on the Mac, click the Add button.
  3. Select your printer from the list, and then click Add.
Customer Replay

waiting for it to boot up again

Ok, *****

Customer Replay

Okay. Go to system preferences, printers and select one

Yes, select your HP printer and add it again

Customer Replay

Use the + sign?
Now the window has three of the same printer

Top answer

Yes, you need to click + icon

  1. Select the printer you would like to add. In the Default tab, your Mac displays a list of discoverable printers on the network.
  2. Choose the printer’s software or driver in the Use field. Choose HP Envy Photo 6255
  3. Finally, click Add. The new printer will be added to the list of printers. You will be able to see this on the left-hand side of the Print & Scan window.
Customer Replay

forgive my ignorance. Where is the icon

No worries.

Customer Replay

It indicates that the 6200 series is my default

Can you send me a screenshot of what you see, please?

Customer Replay

Visitor uploaded: image.png
Type: image/png
Size: 5049500
it appears three times in the

Agent uploaded: image.png
Type: image/png
Size: 114923
Please, click here.
Do you have the option for HP Envy Photo 6255?

Customer Replay

yes

Please, select this printer to add it.

Customer Replay

it just appears as 6200 series, not 6255

Okay, got it, then it seems like you don't have to add it again.

Customer Replay

They all say idle

Okay, can you select the printer from the list and click on the minus icon, so we re-add it to your system?

Customer Replay

get rid of all of them? there is one of four left

Yes, let's try to disconnect the printer from the list.

Customer Replay

all gone!

Okay, good. The list is empty now, right?

Customer Replay

empty

Okay, click on the plus icon again.
Select the printer you would like to add. Choose the printer’s software or driver in the Use field. Choose HP Envy Photo 6255. Finally, click Add. The new printer will be added to the list of printers.

Customer Replay

I hit the + and got a new window showing HP Envy Photo 6200 series

Okay, do you see the option to add this printer?

Customer Replay

I hit add and it is now my preference Idle, Lat Used

Can you send me a screenshot, please?

Customer Replay

Visitor uploaded: image.png
Type: image/png
Size: 4790686

Top answer

Close all applications.

  1. On the Apple menu bar, click Go, click Applications and then click Utilities.
  2. Double-click Disk Utility.
  3. Highlight your hard drive/partition on the left.
  4. Click Verify and then Repair Disk Permissions.
  5. Restart the computer.

    Let me know when you are done.
Customer Replay

Apple menu bar? Apple icon? Don't know where to go exactly

Just a minute, let me explain a little bit better.

Customer Replay

thanks

Click on the Apple icon at the top-left corner.

image


Then a Go option should appear on the top bar.
Let me know if you see it.

Customer Replay

Hit the apple icon. do not see a go option
Visitor uploaded: image.png
Type: image/png
Size: 2095933
Printer is working. Thanks.

It is working fine now?

Customer Replay

Seems to be. Thank you for your patience

Do you have any additional questions I can help you with?

Customer Replay

No. thanks again.

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Comments

2 comments
Rowan Pendleton
Invalid Date
Could the issue be related to a specific software conflict or compatibility?
Maxster99
Invalid Date
A big thank you to the tech expert for their guidance. Your patience and expertise saved the day! 🙏

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