Updated: April 04, 2023
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by Peter Davis
Tech Expert & Writer
817 resolved issues

My email was recently hacked

Then someone hacked into my MSN account and tried to charge something on my VISA card. I have a new card and new password to MSN. My email is going into my Archive file instead of my Inbox. Can you help me fix this?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

Thank you.

Do you use outlook, right?


Customer Replay


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Ok, got it.
Please login to the Outlook Web App OWA):http://outlook.office365.com/owa
*****, please make the instructions above and keep me noticed, please.

Customer Replay


Customer Replay

Well that took me to my email. I don
I don's see settings etc

Could you send me a screenshot, please ?

Customer Replay


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Customer Replay


Unfortunately, I can't see the photo.
*****, are you using Outlook desktop software or Outlook on the web?

Customer Replay

Yes, and I got to the page you told me to go to with Settings.
I took all the rules off. there was one sending email to Archive. How can I refresh my email?

Excellent, go to Settings > Mail > Automatic Processing > Inbox and Sweep rules.
And in Outlook client, Please click Rules on the Home tab > Manage Rules & Alerts > in the
Rules and Alerts window, you can uncheck all rules to confirm if this issue disappear.
*****, is everything clear with the provided instruction?

Customer Replay

I think I have it fixed. Thanks.

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Do you have any additional questions I can help you with?

Customer Replay

How do I ensure that the email panel I see by going into Office 365 is the one I see when I open my email.

Excuse me, I don't seem to understand you clearly

Customer Replay

When I go into Outlook through Microsoft Office 365, the page looks different than the one when I open it with my mail icon

***** , it makes no difference, you just open through different applications.

Customer Replay

Never mind. I'll figure it out. I just downloaded Windows 11. I've got it.

Customer Replay

Thanks for your help.

Was glad to help you)

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