Created: November 9, 2022

My email was recently hacked

Then someone hacked into my MSN account and tried to charge something on my VISA card. I have a new card and new password to MSN. My email is going into my Archive file instead of my Inbox. Can you help me fix this?
Last Edit: November 9, 2022
Peter Davis
Peter Davis Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Peter Davis
Peter Davis Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Thank you.
Peter Davis
Peter Davis Tech Expert & Writer
Do you use outlook, right?
Customer Reply
Yes
Peter Davis
Peter Davis Tech Expert & Writer
Ok, got it.
Please login to the Outlook Web App OWA):http://outlook.office365.com/owa
*****, please make the instructions above and keep me noticed, please.
Customer Reply
ok
Peter Davis
Peter Davis Tech Expert & Writer
:)
Customer Reply
Well that took me to my email. I don
I don's see settings etc
Peter Davis
Peter Davis Tech Expert & Writer
Could you send me a screenshot, please ?
Customer Reply
yes.
Peter Davis
Peter Davis Tech Expert & Writer
Ok)
Customer Reply
blob:moz-extension
Peter Davis
Peter Davis Tech Expert & Writer
Unfortunately, I can't see the photo.
*****, are you using Outlook desktop software or Outlook on the web?
Customer Reply
Yes, and I got to the page you told me to go to with Settings.
I took all the rules off. there was one sending email to Archive. How can I refresh my email?
Peter Davis
Peter Davis Tech Expert & Writer
Excellent, go to Settings > Mail > Automatic Processing > Inbox and Sweep rules.
And in Outlook client, Please click Rules on the Home tab > Manage Rules & Alerts > in the
Rules and Alerts window, you can uncheck all rules to confirm if this issue disappear.
*****, is everything clear with the provided instruction?
Customer Reply
I think I have it fixed. Thanks.
Peter Davis
Peter Davis Tech Expert & Writer
Perfect)
Do you have any additional questions I can help you with?
Customer Reply
How do I ensure that the email panel I see by going into Office 365 is the one I see when I open my email.
Peter Davis
Peter Davis Tech Expert & Writer
Excuse me, I don't seem to understand you clearly
Customer Reply
When I go into Outlook through Microsoft Office 365, the page looks different than the one when I open it with my mail icon
Peter Davis
Peter Davis Tech Expert & Writer
***** , it makes no difference, you just open through different applications.
Customer Reply
Never mind. I'll figure it out. I just downloaded Windows 11. I've got it.
Peter Davis
Peter Davis Tech Expert & Writer
Ok:)
Customer Reply
Thanks for your help.
Peter Davis
Peter Davis Tech Expert & Writer
Was glad to help you)