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My Disney+ app is no longer responsive on my fire-stick.
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What happens when you open it?
I mean what do you see when you open the Disney+ app?
It boots on and on forever till it tells me to contact you.
Please try to reset your Firestick first
Please carry out the following steps:
- With your Firestick turned on, press and hold the Center and Play buttons on the Firestick remote for fifteen seconds.
- Wait for the restart process to finish and launch the Disney Plus app. Check if it’s now working.
I was watching the App last week , I guess it was a free trail period. Now I'm even willing to get it on again and pay.
That is possible
I assume you had signed up for one of the free plans?
My brother helped me with this fire stick and he applied it for me. I know so little about restarting it.
Is your Fire Stick remote control at hand?
I never knew much about my fire-stick until I explored and found Disney+there already
I see
Yes I have it next to me now.
Good
I'm scared to reset the fire stick thinking I will mess it up and not find my way back.
Please don't worry, you will not mess it
Ok
Please see the image I sent to you above
Ok, I'm on it!.
You need to point the remote at your Firestick and hold those two buttons for 15 seconds.
The remote I have to turn TV on and off right!? at my fire stick right??
No, your Firestick remote:
I'm in settings on my fire-stick in Amazon Fire TV Remote now.
Ok
Please select MY FIRE TV and then RESTART
It does not respond when I press it ,, but on the side it read ... Type is Voice Remote. Version I see ..13 and the Serial Number.
It does not respond to the remote control?
The fire stick that is and trying to select Amazon Fire TV Remote it nothing.
Under that there's the option Add new Remote.
Are you browsing your Firestick menu or your TV menu?
I'm in settings on the fire stick. Amazon TV Remotes I'm in now. Here I can add other Remotes.
Ok
*****, can you please look at this
Controllers & Bluetooth Devices.
Can you please do the following:
- Hold two buttons on your remote for 15 seconds
- Select the button (the large round button in the middle)
- Play / Pause button
- Please hold them together for 15 seconds and tell me if your Firestick restarted
I did and I heard a response. Like the Bluetooth connection sound. Is this right?
Yes
Please check if your Disney + works now
Ok.
Let me know how it goes!
Disney+is still Booting Sir...
Ok, got it. Thanks for checking.
Do I need to delete and reinstall the app?? Is this doable????
It says Something went wrong. Please try again. If problem persists, visit the Disney+Help Cntr. Error Code 83).
Thanks for letting me know, I'll check what's the issue.
If you're seeing this message, it means there's a device compatibility issue. Essentially, Disney Plus isn't cooperating with the particular device you're trying to view content on.
We'll try to delete and reinstall the app.
I see... what am I to do?? Do I need to get another Fire-stick Sir????
Great 👍.
We'll try to delete and reinstall the app, please follow these instructions:
- Go to Settings on your Fire TV device.
- Select Applications.
- Select Manage Installed Applications.
- Select Disney+, and then Uninstall.
- Follow the on-screen instructions.
Thanks and I'm on it!🙏
Good! :) Let me know how it goes.
👍
However I was successful in deleting the Disney+and other none important apps. Now do I go to app store to restore the app.??
Yes, you need to reinstall it now. Do you know how to do that?
App Store right!
Yes, *****!
Or select it on my Fire-stick??
Try to select it on your Fire-stick.
I'm I'm it and now downloading.
Okay, take your time!
I'm in there and now putting in my info to own it. I'm a Senior Citizen. Is there a discount?? Just kidding... I'm Great and all because of your help.
I am so pleased to see your issue got resolved!
Don't want to let you go but I'd be glad to commend you gladly and thanks,no Good-byes.
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime.
Will do Sir..
Have a great day, *****!
U 2
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Got it!!!🤗🤗🤗
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