Created: November 16, 2022

My Disney+ app is no longer responsive on my fire-stick.

I actually have the Disney+ on my fire stick. Why this too is not responding either. Why is my Disney+app all of a sudden stopped working Sir???
Last Edit: November 16, 2022
Daniel Moore
Daniel Moore Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Daniel Moore
Daniel Moore Tech Expert & Writer
Nice to meet you, *****!
What happens when you open it?
I mean what do you see when you open the Disney+ app?
Customer Reply
It boots on and on forever till it tells me to contact you.
Daniel Moore
Daniel Moore Tech Expert & Writer
Please try to reset your Fire stick first
Please carry out the following steps:
1. With your Firestick turned on, press and hold the Center and Play buttons on the Firestick remote for fifteen seconds.
2. Wait for the restart process to finish and launch the Disney Plus app. Check if it’s now working.
Customer Reply
I was watching the App last week , I guess it was a free trail period. Now I'm even willing to get it on again and pay.
Daniel Moore
Daniel Moore Tech Expert & Writer
That is possible
I assume you had signed up for one of the free plans?
Customer Reply
My brother helped me with this fire stick and he applied it for me. I know so little about restarting it.
Daniel Moore
Daniel Moore Tech Expert & Writer
Is your Fire Stick remote control at hand?
Customer Reply
I never knew much about my fire-stick until I explored and found Disney+there already
Daniel Moore
Daniel Moore Tech Expert & Writer
I see
Customer Reply
Yes I have it next to me now.
Daniel Moore
Daniel Moore Tech Expert & Writer
Good
Customer Reply
I'm scared to reset the fire stick thinking I will mess it up and not find my way back.
Daniel Moore
Daniel Moore Tech Expert & Writer
Please don't worry, you will not mess it
Customer Reply
Ok
Daniel Moore
Daniel Moore Tech Expert & Writer
Please see the image I sent to you above
Customer Reply
Ok, I'm on it!.
Daniel Moore
Daniel Moore Tech Expert & Writer
You need to point the remote at your Firestick and hold those two buttons for 15 seconds.
Customer Reply
The remote I have to turn TV on and off right!? at my fire stick right??
Daniel Moore
Daniel Moore Tech Expert & Writer
No, your Firestick remote:
Customer Reply
I'm in settings on my fire-stick in Amazon Fire TV Remote now.
Daniel Moore
Daniel Moore Tech Expert & Writer
Ok
Please select MY FIRE TV and then RESTART
Customer Reply
It does not respond when I press it ,, but on the side it read ... Type is Voice Remote. Version I see ..13 and the Serial Number.
Daniel Moore
Daniel Moore Tech Expert & Writer
It does not respond to the remote control?
Customer Reply
The fire stick that is and trying to select Amazon Fire TV Remote it nothing.
Under that there's the option Add new Remote.
Daniel Moore
Daniel Moore Tech Expert & Writer
Are you browsing your Firestick menu or your TV menu?
Customer Reply
I'm in settings on the fire stick. Amazon TV Remotes I'm in now. Here I can add other Remotes.
Daniel Moore
Daniel Moore Tech Expert & Writer
Ok
*****, can you please look at this
Customer Reply
Controllers & Bluetooth Devices.
Daniel Moore
Daniel Moore Tech Expert & Writer
Can you please do the following:
Hold two buttons on your remote for 15 seconds:
• Select button (the large round button in the middle)
• Play / Pause button
Please hold them together for 15 seconds and tell me if your Firestick restarted
Customer Reply
I did and I heard a response. Like the Bluetooth connection sound. Is this right?
Daniel Moore
Daniel Moore Tech Expert & Writer
Yes
Please check if your Disney + works now
Customer Reply
Ok.
Daniel Moore
Daniel Moore Tech Expert & Writer
Let me know how it goes!
Customer Reply
Disney+is still Booting Sir...
Daniel Moore
Daniel Moore Tech Expert & Writer
Ok, got it. Thanks for checking.
Customer Reply
Do I need to delete and reinstall the app?? Is this doable????
It says Something went wrong. Please try again. If problem persists, visit the Disney+Help Cntr. Error Code 83).
Daniel Moore
Daniel Moore Tech Expert & Writer
Thanks for letting me know, I'll check what's the issue.
If you're seeing this message, it means there's a device compatibility issue. Essentially, Disney Plus isn't cooperating with the particular device you're trying to view content on.
We'll try to delete and reinstall the app.
Customer Reply
I see... what am I to do?? Do I need to get another Fire-stick Sir????
Great 👍.
Daniel Moore
Daniel Moore Tech Expert & Writer
We'll try to delete and reinstall the app, please follow these instructions:
1. Go to Settings on your Fire TV device.
2. Select Applications.
3. Select Manage Installed Applications.
4. Select Disney+, and then Uninstall.
5. Follow the on-screen instructions.
Customer Reply
Thanks and I'm on it!🙏
Daniel Moore
Daniel Moore Tech Expert & Writer
Good! :) Let me know how it goes.
Customer Reply
👍
Daniel Moore
Daniel Moore Tech Expert & Writer
:)
Customer Reply
However I was successful in deleting the Disney+and other none important apps. Now do I go to app store to restore the app.??
Daniel Moore
Daniel Moore Tech Expert & Writer
Yes, you need to reinstall it now. Do you know how to do that?
Customer Reply
App Store right!
Daniel Moore
Daniel Moore Tech Expert & Writer
Yes, *****!
Customer Reply
Or select it on my Fire-stick??
Daniel Moore
Daniel Moore Tech Expert & Writer
Try to select it on your Fire-stick.
Customer Reply
I'm I'm it and now downloading.
Daniel Moore
Daniel Moore Tech Expert & Writer
Okay, take your time!
Customer Reply
I'm in there and now putting in my info to own it. I'm a Senior Citizen. Is there a discount?? Just kidding... I'm Great and all because of your help.
Daniel Moore
Daniel Moore Tech Expert & Writer
I am so pleased to see your issue got resolved!
Customer Reply
Don't want to let you go but I'd be glad to commend you gladly and thanks,no Good-byes.
Daniel Moore
Daniel Moore Tech Expert & Writer
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime.
Customer Reply
Will do Sir..
Daniel Moore
Daniel Moore Tech Expert & Writer
Have a great day, *****!
Customer Reply
U 2
Daniel Moore
Daniel Moore Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
Got it!!!🤗🤗🤗
Daniel Moore
Daniel Moore Tech Expert & Writer
😊