Updated: April 03, 2023
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by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

My chrome book went black

I can it is out of date

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Reset your Chromebook hardware:


Customer Replay

Turn off your Chromebook.
Press and hold Refresh + tap Power .
When your Chromebook starts up, release Refresh .

It is black I can’t power on or off nothing

Customer Replay

It it charged?

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i have charged it all night it was plugged up when it went black however the light on the side is blue

Customer Replay

Okay, go it.

i now the light has turned green

Customer Replay

Green charging light usually means the Chromebook is fully charged.

hey it has finally come up

Customer Replay

Does it work now?

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um waiting to connect to the internet

Customer Replay

Let me know when you are done.

so far so good I was in the middle of a paper when it went black so I will try to access the paper

Customer Replay

Is there anything else I can do for you today?

it has told me for a couple of months now that it has expired so I guess that means I need to purchase a new computer huh

Customer Replay

I do not think so.
Does it work fine now?

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so far but it won’t allow any updates now
its says it has expired

Customer Replay

Can you make me a picture of that, so I can check?

hmmm I will have to shut it down and bring it back up it gives the message every time I sign in
ok I’m trying keep your fingers crossed

Customer Replay


Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 3332140

Customer Replay

Could you press on the pop up with the FInal software update?

When I click on the final update message it says hold on I clicked on it but nothing happened let me do it again

Customer Replay

Of course.

it won’t do nothing now it’s shutting down
it says system not responding I clicked wait
it won’t come up idk what to do

Customer Replay

Its got a black screen again?

no it’s a normal screen but when I click on the message saying no more updates it does nothing

Customer Replay

Since it's saying there are no more updates there is no need to be anything happen on your screen because you are already in the last update.

yes but it will no longer update
ok so your a computer guy right?

Customer Replay


I am an RN in school getting my BSN if I were to buy a new computer what would you recommend?

Customer Replay

It depends on the loot of staff including how much you will be working on this, I can't recommend you exact model because it would be my personal opinion you better get a consultation from the sales manager at the store, all I can say there are no really bad brands today it could be anything or Lenovo or HP or any other, It also depends on how much storage you need, I would recommend to start from 512 GB and get something on new Intel processer such any I5 from 11 gen.

Ok so mostly I have to write papers! Urgh!!! Jus want one that is better than what I have cause wen I turn n a paper it never comes out the same on the other side

Customer Replay

The best option here would be to get a MacBook air it's small not heavy, you can bring it whenever you want.
But you can check any other brand with 8GB of ram some last-gen i5 or even i7 processor on it and with a big amount of memory.

So do you have any idea why this chrome book shut down? I can’t have this happening again and don’t know what to do about it

Customer Replay

Probably could be just system error things like this happens.
In case you got into a situation like this again you can always contact us back we will help you with any tech-related questions.

ok then thank you for the help and opinion

Customer Replay

You are welcome!
Is there anything else I can do for you today?

I don’t guess

Customer Replay

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