Created: November 17, 2022

My chrome book went black

I can it is out of date
Last Edit: November 17, 2022
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Nice to meet you, *****!
Reset your Chromebook hardware:

Turn off your Chromebook.
Press and hold Refresh + tap Power .
When your Chromebook starts up, release Refresh .
Customer Reply
It is black I can’t power on or off nothing
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
It it charged?
Customer Reply
i have charged it all night it was plugged up when it went black however the light on the side is blue
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Okay, go it.
Customer Reply
i now the light has turned green
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Green charging light usually means the Chromebook is fully charged.
Customer Reply
hey it has finally come up
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Does it work now?
Customer Reply
um waiting to connect to the internet
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Good.
Let me know when you are done.
Customer Reply
so far so good I was in the middle of a paper when it went black so I will try to access the paper
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Okay.
Is there anything else I can do for you today?
Customer Reply
it has told me for a couple of months now that it has expired so I guess that means I need to purchase a new computer huh
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
I do not think so.
Does it work fine now?
Customer Reply
so far but it won’t allow any updates now
its says it has expired
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Can you make me a picture of that, so I can check?
Customer Reply
hmmm I will have to shut it down and bring it back up it gives the message every time I sign in
ok I’m trying keep your fingers crossed
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Sure.
Customer Reply
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 3332140
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Could you press on the pop up with the FInal software update?
Customer Reply
When I click on the final update message it says hold on I clicked on it but nothing happened let me do it again
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Of course.
Customer Reply
it won’t do nothing now it’s shutting down
it says system not responding I clicked wait
it won’t come up idk what to do
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Its got a black screen again?
Customer Reply
no it’s a normal screen but when I click on the message saying no more updates it does nothing
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Since it's saying there are no more updates there is no need to be anything happen on your screen because you are already in the last update.
Customer Reply
yes but it will no longer update
ok so your a computer guy right?
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Yes.
Customer Reply
I am an RN in school getting my BSN if I were to buy a new computer what would you recommend?
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
It depends on the loot of staff including how much you will be working on this, I can't recommend you exact model because it would be my personal opinion you better get a consultation from the sales manager at the store, all I can say there are no really bad brands today it could be anything or Lenovo or HP or any other, It also depends on how much storage you need, I would recommend to start from 512 GB and get something on new Intel processer such any I5 from 11 gen.
Customer Reply
Ok so mostly I have to write papers! Urgh!!! Jus want one that is better than what I have cause wen I turn n a paper it never comes out the same on the other side
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
The best option here would be to get a MacBook air it's small not heavy, you can bring it whenever you want.
But you can check any other brand with 8GB of ram some last-gen i5 or even i7 processor on it and with a big amount of memory.
Customer Reply
So do you have any idea why this chrome book shut down? I can’t have this happening again and don’t know what to do about it
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Probably could be just system error things like this happens.
In case you got into a situation like this again you can always contact us back we will help you with any tech-related questions.
Customer Reply
ok then thank you for the help and opinion
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
You are welcome!
Is there anything else I can do for you today?
Customer Reply
I don’t guess
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.