Updated: June 13, 2023
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by Oliver Maslou
Tech Expert & Writer
849 resolved issues

My account is with chime and it is checking account only

Short summary:

  1. If you're having trouble logging in to your Chime account, update your phone number associated with the account.
  2. On the verification screen with puzzles, tap "Need help?" after multiple unsuccessful attempts.
  3. Select "Update phone number" from the options provided.
  4. Enter your current phone number that can receive messages.
  5. Try logging in again using your credentials.
  6. If the issue persists, update Chime's settings on your mobile device.
  7. Open the Google Play Store.
  8. Tap the profile icon at the top right corner.
  9. Select "Manage apps & devices."
  10. Look for Chime in the app list and tap on it.
  11. Tap "Update" to install the latest version of the Chime app.
  12. Once updated, try logging in to your Chime account again.

Hello, thank you for using Howly.
Could you please provide me with the reason you cannot check your Chime account?


Customer Replay

I try to log on and I have to do these five puzzles,which have done numerous times. Then a message is suppose to send me a code and I never gotten the code

Got you!
Do you mean you try to log in, or you are doing password reset?

Customer Replay

Trying to log in to my account

Got you!
Could you please specify to me if you have access to the phone number, which is linked to your Chime?

Customer Replay


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Top answer

Chime sends a confirmation code to your phone number when you log in to the app. As you cannot receive SMS on the phone number associated with your Chime account, you can try update it:

  1. On the verification screen, tap Need help?.
  2. Select Update phone number.
  3. Put the same phone number
Customer Replay

Thank you.
Should I try again or just wait for you to help

After updating your phone number you should try to log in again

Customer Replay

Ok. Thank you.
No luck

Top answer

Got you!
Ensure that whenever you change your network provider or mobile device, you update Chime’s settings. To update the settings, follow the steps mentioned below.

  1. Open Google Play.
  2. At the top right, tap the profile icon.
  3. Tap Manage apps & devices. Apps with an update available are labeled “Update available.“
  4. Select Chime and tap Update.
Customer Replay

I will follow. thanks

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I appreciate it!

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