Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
my account is hacked, they put in a new e-mail address and changed the password. I am not able to reset my account i tried to reset with a selfie but it didn’t work for some reason….
What service is hacked?
Did you receive a message in your email that it changed?
No
my old e-mail adress that I forgot to change since I created the account is no longer in use 😔
Which was *****@telia.com
Does not exist anymore
Already did all that, about 10 times… the selfie could not be veryfied for some reason, could it be because it’s a picture of me and my husband?!
now when I try im not able to get to the “forgott my password “ anymore
In this case, we recommend you report your Instagram account as a hacked one.
Below you can find an instruction on how to do this:
did that to
Did you use the same device as always for this actions?
yes
Do you also use your home network during procedures?
yes
In this case, you need to try to the same steps, because its only one way
hm…
I’ll try again
Is there anything else I can do for you today?
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