Created: February 1, 2023

My account has been cancelled due to unpaid bill

Why was my account cancelled?
Last Edit: February 1, 2023
Get Expert Help Now Get Expert Help Now
Jolene Haston
Jolene Haston Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jolene Haston
Jolene Haston Tech Expert & Writer
Nice to meet you, *****!
Could you tell me, which account are you referring to?
Customer Reply
The old one..the Netflix membership
Jolene Haston
Jolene Haston Tech Expert & Writer
Got it, could you tell me, how did you determine, that your Netflix account was cancelled?
Customer Reply
I was sent an email
Jolene Haston
Jolene Haston Tech Expert & Writer
And when was this email sent?
Customer Reply
2 or a day ago
Jolene Haston
Jolene Haston Tech Expert & Writer
Noted, and could you tell me, when was the last time you logged in to your account?
Customer Reply
In October
2022
Jolene Haston
Jolene Haston Tech Expert & Writer
Got it. Do you remember the credentials for your account?
Customer Reply
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 207016
Jolene Haston
Jolene Haston Tech Expert & Writer
Thanks for clarifying that. Your membership was canceled due to insufficient funds on your card. Please, click on the "Restart Membership" and add a card to your account
Customer Reply
Okey because I'm using a different card now but same account, could it be that?
Jolene Haston
Jolene Haston Tech Expert & Writer
Oh, you could add any card that you would like to your account :)
Customer Reply
Okey thanks
Jolene Haston
Jolene Haston Tech Expert & Writer
Please, proceed to add a card to your account, and tell me if it was succefull
Customer Reply
👍
Jolene Haston
Jolene Haston Tech Expert & Writer
Take your time :)
Customer Reply
Done👍
Jolene Haston
Jolene Haston Tech Expert & Writer
Okay, good. So the issue is resolved, correct?
Customer Reply
Thanks
Yes
Jolene Haston
Jolene Haston Tech Expert & Writer
Thank you too :)
I am so pleased to see your issue got resolved!
Was it helpful?
  • 0
  • 0

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Comments

0 comment
    Write a comment
    Thank you for sharing your opinion!