Updated: March 17, 2023
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by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

My account has been cancelled due to unpaid bill

Why was my account cancelled?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you tell me, which account are you referring to?

Customer Replay

The old one..the Netflix membership


Got it, could you tell me, how did you determine, that your Netflix account was cancelled?

Customer Replay

I was sent an email

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And when was this email sent?

Customer Replay

2 or a day ago

Noted, and could you tell me, when was the last time you logged in to your account?

Customer Replay

In October

Got it. Do you remember the credentials for your account?

Customer Replay

Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 207016

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Thanks for clarifying that. Your membership was canceled due to insufficient funds on your card. Please, click on the "Restart Membership" and add a card to your account

Customer Replay

Okey because I'm using a different card now but same account, could it be that?

Oh, you could add any card that you would like to your account :)

Customer Replay

Okey thanks

Please, proceed to add a card to your account, and tell me if it was succefull

Customer Replay


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Take your time :)

Customer Replay


Okay, good. So the issue is resolved, correct?

Customer Replay


Thank you too :)
I am so pleased to see your issue got resolved!

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