Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Are you signed into your Apple ID account?
yes
What troubleshooting have you done so far?
Gone to settings - there is a message that says "finish setting up your iphone' - then "set up apple pay"
Are you able to skip that step?
Only by going back to Settings page
I see
Please, sign in to iCloud.com.
Once logged in, scroll down to the bottom of the window, then select Data Recovery.
Can't see Data Recovery - I have Apple ID verification code, but pass word is wrong
So you need to log into at first
Do you remember your password for Apple ID?
yes but system not accepting Apple ID
What happens when you're trying to sign in to the account?
With settings - first message - Set up icloud etc
Got you
Do I sign into my Iphone
That's right, *****
It now requires Apple ID to use icloud, but verification apple code appears to be incorrect
Okay got you, *****
Did you mean that verification apple code can't be verified?
Yes - not accepted or similar words
Okay I understood
Could you send me please a screenshot if this page?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Don't understand instructions - what picture do you mean ?
I mean the screenshot of this page - "but the verification apple code appears to be incorrect"
Sorry - have no idea where that is now - why don't I just go to "forget Apple id"
Yes right!
When entering Apple Id - either not valid or not supported
Okay got you, *****
let me clarify please
I have now entered the iPhone Passcode, after gettinto iCloud, but nothing as yet - then it says Merge or Don't merge
Okay thank you for the details, *****
Do I type in Merge or Don't Merge
Sorry "tap" either of those ?
If you choose “Don't Merge”, content from iCloud will replace what you have on your iOS device o.k have Tapped Merge - screen now says Name phone numbers & email
Do you mean it asks you to choose what to merge?
Yes also Password & Security & Payment & delivery - with an iCloud icon as well
Okay, please, choose the information that you want to be merged
Have chosen Name phone numbers & Password & Security - do I merge iCloud icon
Do you mean there is another Merge button?
No - I can access iCloud "find my" *****'s iPhone - do I need to do anything else to get Contact Names back ?
I am in iCloud, but no Data Recovery. There is a contact icon with green light indicat, I assume means it is on.
Do you see this at the very bottom?
No sorry
May I ask you to take a screenshot, please?
of what?
Of what you see at the very bottom of http://icloud.com/
All of the contacts have now come back - not sure how ?
Do you mean it is what you were looking for?
Yes thanks
Seems to be due to a merger. Your contacts have been saved to your iCloud and you just turned on sync
*****, can I help you with anything else?
No thanks - just hope they don't disappear again.
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Thanks you too.
I am so pleased to see your issue got resolved!
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