Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Are you signed into your Apple ID account?
Are you signed into your Apple ID account?
Customer Reply
yes
What troubleshooting have you done so far?
Customer Reply
Gone to settings - there is a message that says "finish setting up your iphone' - then "set up apple pay"
Are you able to skip that step?
Customer Reply
Only by going back to Settings page
I see
Please, sign in to iCloud.com.
Once logged in, scroll down to the bottom of the window, then select Data Recovery.
Please, sign in to iCloud.com.
Once logged in, scroll down to the bottom of the window, then select Data Recovery.
Customer Reply
Can't see Data Recovery - I have Apple ID verification code, but pass word is wrong
So you need to log into at first
Do you remember your password for Apple ID?
Do you remember your password for Apple ID?
Customer Reply
yes but system not accepting Apple ID
What happens when you're trying to sign in to the account?
Customer Reply
With settings - first message - Set up icloud etc
Got you
Customer Reply
Do I sign into my Iphone
That's right, *****
Customer Reply
It now requires Apple ID to use icloud, but verification apple code appears to be incorrect
Okay got you, *****
Did you mean that verification apple code can't be verified?
Did you mean that verification apple code can't be verified?
Customer Reply
Yes - not accepted or similar words
Okay I understood
Could you send me please a screenshot if this page?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Could you send me please a screenshot if this page?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Don't understand instructions - what picture do you mean ?
I mean the screenshot of this page - "but the verification apple code appears to be incorrect"
Customer Reply
Sorry - have no idea where that is now - why don't I just go to "forget Apple id"
Yes right!
Customer Reply
When entering Apple Id - either not valid or not supported
Okay got you, *****
let me clarify please
let me clarify please
Customer Reply
I have now entered the iPhone Passcode, after gettinto iCloud, but nothing as yet - then it says Merge or Don't merge
Okay thank you for the details, *****
Customer Reply
Do I type in Merge or Don't Merge
Sorry "tap" either of those ?
Sorry "tap" either of those ?
If you choose “Don't Merge”, content from iCloud will replace what you have on your iOS device o.k have Tapped Merge - screen now says Name phone numbers & email
Do you mean it asks you to choose what to merge?
Do you mean it asks you to choose what to merge?
Customer Reply
Yes also Password & Security & Payment & delivery - with an iCloud icon as well
Okay, please, choose the information that you want to be merged
Customer Reply
Have chosen Name phone numbers & Password & Security - do I merge iCloud icon
Do you mean there is another Merge button?
Customer Reply
No - I can access iCloud "find my" *****'s iPhone - do I need to do anything else to get Contact Names back ?
1. Sign in to iCloud.com
2. Scroll down to the bottom of the window, then select Data Recovery.
3. Select Restore Contacts or Restore Bookmarks.
4. Select Restore next to the date before you deleted the content.
5. Select Restore again to confirm. After the restore completes, you get a notification on iCloud.com and an email at the address on file with your Apple ID.
2. Scroll down to the bottom of the window, then select Data Recovery.
3. Select Restore Contacts or Restore Bookmarks.
4. Select Restore next to the date before you deleted the content.
5. Select Restore again to confirm. After the restore completes, you get a notification on iCloud.com and an email at the address on file with your Apple ID.
Customer Reply
I am in iCloud, but no Data Recovery. There is a contact icon with green light indicat, I assume means it is on.
Do you see this at the very bottom?
Customer Reply
No sorry
May I ask you to take a screenshot, please?
Customer Reply
of what?
Of what you see at the very bottom of http://icloud.com/
Customer Reply
All of the contacts have now come back - not sure how ?
Do you mean it is what you were looking for?
Customer Reply
Yes thanks
Seems to be due to a merger. Your contacts have been saved to your iCloud and you just turned on sync
*****, can I help you with anything else?
*****, can I help you with anything else?
Customer Reply
No thanks - just hope they don't disappear again.
Thank you for chatting with us today! If you have any other issues, please, feel free to contact us again!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Customer Reply
Thanks you too.
I am so pleased to see your issue got resolved!
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