Hello, thank you for contacting ! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
Why did it show my going somewhere when I never did
what service you are talking about?
Customer Reply
Life360
What did you mean by "going somewhere when I never did"?
Customer Reply
The tracking showed me leaving my place of work for 20 minutes and coming back I never did that
Okay, thank you, I see
Does it show your correct location right now?
Does it show your correct location right now?
Customer Reply
Yes, this was at 9:40this morning
Thank you for the information
Could you tell me, please, do you use VPN or GPS?
Could you tell me, please, do you use VPN or GPS?
Customer Reply
I assume GPS I don't know Vpn
I see
There are certain apps that may cause issues with the configuration of Life360, for example, interference by GPS changers.
We will also check some another points
Could you check, please, do you have the latest version of Life 360?
There are certain apps that may cause issues with the configuration of Life360, for example, interference by GPS changers.
We will also check some another points
Could you check, please, do you have the latest version of Life 360?
Customer Reply
Sorry I'm not very technical how would I check to see if I have the latest version
Oh, no problem, one moment
Could you tell me the name of your phone, please?
Could you tell me the name of your phone, please?
Customer Reply
It's an Android Galaxy
Okay, thanks
All you need to do is go to the Play Store and simply choose the Life 360 app. You would find an option for an “Update” right by the logo if it needs to be updated
All you need to do is go to the Play Store and simply choose the Life 360 app. You would find an option for an “Update” right by the logo if it needs to be updated
Customer Reply
I don't have an option to update so I must be up to date
Okay, perfect
Also, please, check for the power-saving mode. All you need to do is go to the taskbar and shut the power saving mode. Saving battery can hamper Life360 performance.
Also, please, check for the power-saving mode. All you need to do is go to the taskbar and shut the power saving mode. Saving battery can hamper Life360 performance.
Customer Reply
The power saving mode was not on
Okay, then check this, please:
As mentioned above, location services play a major role in raising such an error. Therefore, this is definitely the most important fix when you are facing the issue of Life 360 not showing the correct location. This is what you need to do to fix the problem.
Step 1: You can simply go to the taskbar or notification bar by swiping down.
Step 2: Turn on the icon of the location.
Alternatively:
Step 1: Go to “Settings” and tap on “Location Services”.
Step 2: Give Location access a green signal i.e. toggle on the switch next to the location option.
Step 3: To enable high accuracy, you will find the “Mode” option in the Location settings. Tap on it and choose “High accuracy” option.
As mentioned above, location services play a major role in raising such an error. Therefore, this is definitely the most important fix when you are facing the issue of Life 360 not showing the correct location. This is what you need to do to fix the problem.
Step 1: You can simply go to the taskbar or notification bar by swiping down.
Step 2: Turn on the icon of the location.
Alternatively:
Step 1: Go to “Settings” and tap on “Location Services”.
Step 2: Give Location access a green signal i.e. toggle on the switch next to the location option.
Step 3: To enable high accuracy, you will find the “Mode” option in the Location settings. Tap on it and choose “High accuracy” option.
Customer Reply
I just don't understand how it could suddenly go from my location go across the street for 20 minutes and then come back to my location when I never left it's accurate to where I was at but why did it say I left
*****, in the apps that show location there might be the glitches like yours
If it works properly now, it means that everything is good with your app and your device
I can only recommend you how to avoid it by checking the thing we were checking earlier
If it works properly now, it means that everything is good with your app and your device
I can only recommend you how to avoid it by checking the thing we were checking earlier
Customer Reply
Thank you I hope this isn't something that's going to continue to happen I guess we'll just have to wait and see thank you for your time
No problem at all ☺️
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
That should do it thank you
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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