Updated: March 16, 2023
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by Anna Chernetska
Tech Expert & Writer
712 resolved issues
Verified Expert in:
Smartphones, Tablets, Apps, 4G/5G issues

Just purchase a replacement remote that is suppose to work on all Roku TV and it isn't

I have a Sylvania roku tv

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Where did you order a remote?

Customer Replay

Off amazon

What troubleshooting have you done so far?

Customer Replay

It was advertised that no set up was needed...only put batteries in and point at tv

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Have you tried to use other batteries?

Customer Replay

OK will do

Take your time!

Customer Replay

OK replaced batteries
Still not working

Please, try to reset your remote
You need to take out the batteries, unplug your Roku device and plug it back in, replace the batteries, and hold down the reset button until the remote re-pairs.

Customer Replay

Where is reset button?

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Press and hold the reset button, which is located in the battery compartment, for about 5 seconds.


Customer Replay

Not on this remote
Or on my old remote

Please, try to find it on your remote, or could you tell me what remote you have?

Customer Replay

OK my old remote is working will send this new one back...

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