Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Where did you order a remote?
Where did you order a remote?
Customer Reply
Off amazon
What troubleshooting have you done so far?
Customer Reply
It was advertised that no set up was needed...only put batteries in and point at tv
Have you tried to use other batteries?
Customer Reply
OK will do
Take your time!
Customer Reply
OK replaced batteries
Still not working
Still not working
Please, try to reset your remote
You need to take out the batteries, unplug your Roku device and plug it back in, replace the batteries, and hold down the reset button until the remote re-pairs.
You need to take out the batteries, unplug your Roku device and plug it back in, replace the batteries, and hold down the reset button until the remote re-pairs.
Customer Reply
Where is reset button?
Press and hold the reset button, which is located in the battery compartment, for about 5 seconds.
Customer Reply
Not on this remote
Or on my old remote
Or on my old remote
Please, try to find it on your remote, or could you tell me what remote you have?
Customer Reply
OK my old remote is working will send this new one back...
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