Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
ive tried altering colour maagement from manual but still not achieving strength of colour
Noted, thank you!
You said, that you tried to do this using color management, correct?
You said, that you tried to do this using color management, correct?
Customer Reply
yes ive altered matching, contrast, brightness restored it to default etc etc dizzy now
Understood.
Customer Reply
the image on the card is my artwork and needs a really clear print
Did you do this in the "Printing Preferences"?
Customer Reply
yes
Noted, thank you!
Can you check if ICM is unavailable for Color Correction?
You can find it in the "Printing Preferences"
Can you check if ICM is unavailable for Color Correction?
You can find it in the "Printing Preferences"
Customer Reply
yes it is and ive tried it
Do you know how to open a "Print dialog"?
Customer Reply
not sure
To open the Print dialog, you typically select Print... from the File menu of your application software.
Customer Reply
tried typing into my search bar but took me to image
i loaded the drivers ans software from canon instalation download online
i loaded the drivers ans software from canon instalation download online
Thank you for the info.
Can you open the document that you want to print?
Can you open the document that you want to print?
Customer Reply
Yes
done
done
Now, can you press "File"?
Customer Reply
ok
Good.
What do you see now?
What do you see now?
Customer Reply
usual poor colour print
colour still not rich enough looks washed out
colour still not rich enough looks washed out
Noted. Now can you do this again, but press "File info" instead?
Customer Reply
pressed file info
Can you send me a screenshot of what you see on-screen?
Customer Reply
Visitor uploaded: Screenshot.png
just printed with file info open and colour now ok
Will I have to do this every time
just printed with file info open and colour now ok
Will I have to do this every time
You can print again without "file info" and check
Customer Reply
dont know what magic you have done but its worked
Great!:)
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
no you are a star, thank so much
have a great christmas x
have a great christmas x
Thank you very much!
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