Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Tell me please , have you lost that old Simcard?
Yeah, but I added the 2nd number before I lost it
Tell me please, are you maybe still logged in to your Facebook no some device?
No
Facebook can only use that one number for two-factor authentication.
You can ask your provider to send you a new SIM with the same number. If you provide me with the name of your carrier, I will send you the needed contact number.
Verizon
To request recover of old Simcard call please to contact Verizon directly on 1-800-837-4966
Or you can visit local Verizon store.
Can you please try that?
Ok
Good.
Is there anything else I can do for you today?
I got a chance to go on my account in one of my old phone, is it any way you can help me change that number
Please clarify me, so at this moment you are now in your account?
Yeah
Great.
Do please these steps to change the phone for the code :
Can you please do these steps to change the phone?
I just got logged out on that phone again
🤦🤦
Did it log you out while you were doing my instructions?
I will try on my computer and see, I used to login there
Sure, have a try.
I will wait.
Let me know how everything is going.
My computer going slow, it's been a while since I used it
No worries. I can wait.
Please, keep me posted.
Ok
thanks)
I'm in on the computer, what will I do?
And you are now on your Facebook page?
Yeah
Try please the same instructions.
Do you want me to resend them?
No, I still have it
Good.
Do please instructions above and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!
I can't find where to change my number
Tell me please, on what step you have stoped?
I got in the settings but I can't find exactly where to change my number
have you found "Security"?
Yeah I find it
Good
Now please try to find the other
As it said in steps.
Ok, now let me try on my phone
Do you mean you have finished my instructions?
Yeah, finally I got it done ✅
Great!
And did you log in on phone?
Yeah
Awesome, *****.
Is there anything else I can do for you today?
Now how to delete the old number
To remove a mobile phone number:
Can you please try that?
Ok, I'll try it
Good)
Please, keep me posted.
Thx, I got it
Great!
Is there anything else I can do for you today?
It's ok, thx u,
Please feel free to contact us at any time. We'll be happy to help you.
And hv nice rest of the day
Thanks. Bye)
Bye 👋
Goodbye.
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