Created: November 17, 2022

I’ve changed my Facebook security phone number but they still sending me the code on the old number

Now I got logged out and I need that code to login. I want the code on my new phone number
Last Edit: November 17, 2022
Peter Davis
Peter Davis Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Peter Davis
Peter Davis Tech Expert & Writer
Nice to meet you, *****!
Tell me please , have you lost that old Simcard?
Customer Reply
Yeah, but I added the 2nd number before I lost it
Peter Davis
Peter Davis Tech Expert & Writer
Tell me please, are you maybe still logged in to your Facebook no some device?
Customer Reply
No
Peter Davis
Peter Davis Tech Expert & Writer
Facebook can only use that one number for two-factor authentication.

You can ask your provider to send you a new SIM with the same number. If you provide me with the name of your carrier, I will send you the needed contact number.
Customer Reply
Verizon
Peter Davis
Peter Davis Tech Expert & Writer
To request recover of old Simcard call please to contact Verizon directly on 1-800-837-4966
Or you can visit local Verizon store.
Can you please try that?
Customer Reply
Ok
Peter Davis
Peter Davis Tech Expert & Writer
Good.
Is there anything else I can do for you today?
Customer Reply
I got a chance to go on my account in one of my old phone, is it any way you can help me change that number
Peter Davis
Peter Davis Tech Expert & Writer
Please clarify me, so at this moment you are now in your account?
Customer Reply
Yeah
Peter Davis
Peter Davis Tech Expert & Writer
Great.
Do please these steps to change phone for the code :
1. Tap profile icon or your profile picture in the bottom right to go to your profile.
2. Tap three lines in the top right, then tap Settings.
3. Tap "Security", then tap "Two-factor authentication"
4. If two-factor authentication is already on, tap next to "Text message"
5. Instead of entering a code, tap "Change phone number" below "Next"
6. Enter the new phone number you’d like to use, then tap "Next"
7.You'll be sent a text message to the new phone number with a 6-digit security code. Enter the code in the Instagram app, then tap Next.
8. You'll see a list of recovery codes. Tap Done to complete the two-factor authentication process.
Can you please do these steps to change the phone?
Customer Reply
I just got logged out on that phone again
🤦🤦
Peter Davis
Peter Davis Tech Expert & Writer
Did it log you out while you were doing my instructions?
Customer Reply
I will try on my computer and see, I used to login there
Peter Davis
Peter Davis Tech Expert & Writer
Sure, have a try.
I will wait.
Let me know how everything is going.
Customer Reply
My computer going slow, it's been a while since I used it
Peter Davis
Peter Davis Tech Expert & Writer
No worries. I can wait.
Please, keep me posted.
Customer Reply
Ok
Peter Davis
Peter Davis Tech Expert & Writer
thanks)
Customer Reply
I'm in on the computer, what will I do?
Peter Davis
Peter Davis Tech Expert & Writer
And you are now on your Facebook page?
Customer Reply
Yeah
Peter Davis
Peter Davis Tech Expert & Writer
Try please the same instructions.
Do you want me to resend them?
Customer Reply
No, I still have it
Peter Davis
Peter Davis Tech Expert & Writer
Good.
Do please instructions above and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!
Customer Reply
I can't find where to change my number
Peter Davis
Peter Davis Tech Expert & Writer
Tell me please, on what step you have stoped?
Customer Reply
I got in the settings but I can't find exactly where to change my number
Peter Davis
Peter Davis Tech Expert & Writer
have you found "Security"?
Customer Reply
Yeah I find it
Peter Davis
Peter Davis Tech Expert & Writer
Good
Now please try to find the other
As it said in steps.
Customer Reply
Ok, now let me try on my phone
Peter Davis
Peter Davis Tech Expert & Writer
Do you mean you have finished my instructions?
Customer Reply
Yeah, finally I got it done ✅
Peter Davis
Peter Davis Tech Expert & Writer
Great!
And did you log in on phone?
Customer Reply
Yeah
Peter Davis
Peter Davis Tech Expert & Writer
Awesome, *****.
Is there anything else I can do for you today?
Customer Reply
Now how to delete the old number
Peter Davis
Peter Davis Tech Expert & Writer
To remove a mobile phone number:
1. Scroll to the bottom of Facebook and tap Settings & Privacy.
2. In the Account Settings section, tap Personal Information, then tap Phone Number.
3. Tap Remove below the number you'd like to remove.
4. Enter your Facebook password, then tap Remove Number to confirm.
Can you please try that?
Customer Reply
Ok, I'll try it
Peter Davis
Peter Davis Tech Expert & Writer
Good)
Please, keep me posted.
Customer Reply
Thx, I got it
Peter Davis
Peter Davis Tech Expert & Writer
Great!
Is there anything else I can do for you today?
Customer Reply
It's ok, thx u,
Peter Davis
Peter Davis Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you.
Customer Reply
And hv nice rest of the day
Peter Davis
Peter Davis Tech Expert & Writer
Thanks. Bye)
Customer Reply
Bye 👋
Peter Davis
Peter Davis Tech Expert & Writer
Goodbye.