Updated: March 18, 2023
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by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

I'm trying to finish some projects on the Cricut but it keeps saying error in loading

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

I've only updated my machine I don't know how to do any troubleshooting since I'm new to this still

Thank you for the clarification!
Please clear your browser history, cache, and cookies.

Customer Replay

do you mean on the circut app?
and if so how do I do that?

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No. I mean your Internet browser.

Customer Replay


Please keep me posted.

Customer Replay

ok its done

Please close and re-launch the browser and attempt your cut again. If that does not resolve the issue for you, attempt your cut using a different browser. If that does not help, you may be experiencing a dip in internet speeds, resulting in this error.

Customer Replay

Awesome it works again!! Thank you so much!

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This is good news!
Do you have any additional questions I can help you with?

Customer Replay

no that is it!

Got you!
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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