I'm trying to do my verification, but i5 didn't except the back of the license.

I can't get back to that screen,because it took the selfie and the front of the licence.

Christine Tomas

Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Christine Tomas

Hi *****! What are you trying to verify for?

Customer Replay

The robot took the front of my license but said there was no barcode on the back. i tried several times to photo the back manually but it keep going back to the main menu

Christine Tomas

Please describe your request with as many details as possible for me to get the whole picture of the situation. What is the verification for?

Customer Replay

To get an account to use coin me to send money to my husband in Germany.
I have a user and password,and I did the selfie,but it said there was an error,and I can't get back to try and upload the back of the licenses

Christine Tomas

Here are the guidelines for the image, please follow them: https://coinme-help.force.com/s/article/Issue-With-My-Identification-Verification

Customer Replay

How can I get back to the screen to take the back of my license? I have and account,or do I have to start over again,and get a new code?

Christine Tomas

Follow the instructions below to create an account using our Coinme mobile application
Open the Coinme app from your Android or iPhone, and tap 'Get Started'

Customer Replay

It says account not created account already exists

Christine Tomas

Ok, then you need to sign in with your credentials

Customer Replay

Thank you that worked

Christine Tomas

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Please feel free to contact us at any time. We'll be happy to help you.

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