Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
It is most likely your Wi-Fi password, *****,
It is most likely your Wi-Fi password, *****,
Customer Reply
same here
:)
Customer Reply
i don't know it
can I set up a new one?
can I set up a new one?
Do you use Windows or Mac?
Customer Reply
its windows
10 or 11?
Customer Reply
10 I believe, i just bought a couple of hours ago
Got it.
Customer Reply
it's 11, sorry
Noted, *****.
Can you, please, check the back of your router for the password?
Can you, please, check the back of your router for the password?
Customer Reply
would it be a word the numbers?
It can be a mix of letters and digits, depends on the device.
Customer Reply
i found a word with numbers *****
hello
hello
Please, try entering it in.
Customer Reply
i did, didn't work
Got it.
Customer Reply
could t be a umber on the box it am in?
What are you talking about exactly?
Customer Reply
there is a ta #, a s/n number and a mac # in the box the modem came in
Got it.
1. Type your router login IP in the web browser says i can't reach it, not secure
1. Type your router login IP in the web browser says i can't reach it, not secure
Customer Reply
its asking for a network security key
Can you send me a photo of the back of your router, please?
To attach your photo to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
To attach your photo to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
well, i have a picture but its in my phone and we are chatting on other computer
Understood.
Customer Reply
hang on
Sure.
Customer Reply
you have email?
You can send it here.
help@howly.com
help@howly.com
Customer Reply
ok
Thank you!
Customer Reply
just sent it
Thank you!
Can you enter this key again, please?
*****
Can you enter this key again, please?
*****
Customer Reply
it says that ***** is the network key password
Noted.
Customer Reply
should there be a space between ***** and 166?
No
Can you open www.routerlogin.net ?
Can you open www.routerlogin.net ?
Customer Reply
looks like it connected
Can you check, please?
Customer Reply
I'm in! lol
Congratulation!
Customer Reply
it wants me to name the device so it's working
That is great!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
the problem was i had caps on, needed it in small letters
Sometimes that happens:)
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
hopefully not, thank you very much
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
you 2
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