I'm connection a new computer to my Netgear modem and it's asking for a net security key
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
It is most likely your Wi-Fi password, *****,
same here
i don't know it
can I set up a new one?
Do you use Windows or Mac?
its windows
10 or 11?
10 I believe, i just bought a couple of hours ago
Got it.
it's 11, sorry
Noted, *****.
Can you, please, check the back of your router for the password?
would it be a word the numbers?
It can be a mix of letters and digits, depends on the device.
i found a word with numbers *****
hello
Please, try entering it in.
i did, didn't work
Got it.
could t be a umber on the box it am in?
What are you talking about exactly?
there is a ta #, a s/n number and a mac # in the box the modem came in
Got it.
1. Type your router login IP in the web browser says i can't reach it, not secure
its asking for a network security key
Can you send me a photo of the back of your router, please?
To attach your photo to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
well, i have a picture but its in my phone and we are chatting on other computer
Understood.
hang on
Sure.
you have email?
You can send it here.
help@howly.com
ok
Thank you!
just sent it
Thank you!
Can you enter this key again, please?
*****
it says that ***** is the network key password
Noted.
should there be a space between ***** and 166?
No
Can you open www.routerlogin.net ?
looks like it connected
Can you check, please?
I'm in! lol
Congratulation!
it wants me to name the device so it's working
That is great!
Is there anything else I can do for you today?
the problem was i had caps on, needed it in small letters
Sometimes that happens:)
Is there anything else I can do for you today?
hopefully not, thank you very much
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
you 2
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