Updated: March 23, 2023
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by Peter Davis
Tech Expert & Writer
817 resolved issues

I'm connection a new computer to my Netgear modem and it's asking for a net security key

I don't know what that is

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
It is most likely your Wi-Fi password, *****,

Customer Replay

same here

Customer Replay

i don't know it
can I set up a new one?

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Do you use Windows or Mac?

Customer Replay

its windows

10 or 11?

Customer Replay

10 I believe, i just bought a couple of hours ago

Customer Replay

it's 11, sorry

image

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Noted, *****.
Can you, please, check the back of your router for the password?

Customer Replay

would it be a word the numbers?

It can be a mix of letters and digits, depends on the device.

Customer Replay

i found a word with numbers *****
hello

Please, try entering it in.

Customer Replay

i did, didn't work

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Customer Replay

could t be a umber on the box it am in?

What are you talking about exactly?

Customer Replay

there is a ta #, a s/n number and a mac # in the box the modem came in

Got it.
1. Type your router login IP in the web browser says i can't reach it, not secure

Customer Replay

its asking for a network security key

Can you send me a photo of the back of your router, please?
To attach your photo to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.

Customer Replay

well, i have a picture but its in my phone and we are chatting on other computer

Understood.

Customer Replay

hang on

Customer Replay

you have email?

You can send it here.
help@howly.com

Customer Replay

ok

Thank you!

Customer Replay

just sent it

Thank you!
Can you enter this key again, please?
*****

Customer Replay

it says that ***** is the network key password

Customer Replay

should there be a space between ***** and 166?

No
Can you open www.routerlogin.net ?

Customer Replay

looks like it connected

Can you check, please?

Customer Replay

I'm in! lol

Congratulation!

Customer Replay

it wants me to name the device so it's working

That is great!
Is there anything else I can do for you today?

Customer Replay

the problem was i had caps on, needed it in small letters

Sometimes that happens:)
Is there anything else I can do for you today?

Customer Replay

hopefully not, thank you very much

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay

you 2

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