Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Nice to meet you, *****!
So, do you want to cancel your YouTube premium subscription, correct?
I don't use my googlw account much and I'm extremely troubled by passwords
I have been getting advertising all along
To cancel your YouTube subscription, you will need to:
I ncan't find any of that stuff - my profile picture?
The big H?
I'm at payments and subscriptions
I assume, if this H is on your avatar
Okay, Payments and subscriptions. Do you see YouTube in the list?
Personalization with Google Pay is shown as OFF
It says Feb 2020 I used Google Pay
Do you have only this one YouTube account?
My husband has an account on which we also get advertising.
He may have two accounts.
Can you not simply look up my credit card and see what it's linked too?
I don't get any emails about my account
Nor does my husband
can you look up my husbands accounts with the name?
one was created years ago never used no idea what the password is
We can not log into your accounts,*****. Do you remember which Google account you use to watch YouTube?
I assume the one I created a while ago
Can you open up a YouTube or Google in your browser and check if you are logged into any account?
ok - give me a moment going to a different computer
Okay, take your time
His computer is not signed in. It doesn't even show where to sign in
Her has 3 browsers
You will need to check every Google account that you might have to check for which one exactly did you buy a YouTube subscription
Naybe I'll just go through Visa to cancel
How do I look up an account if I 1) don't know the google email or password
I'm literally at a Google browser - it says "not signed in" no sign inn area
okay it's sending a verification code
If you enter that code you will be able to log into your account and check if it was used to buy YouTube Premium for
Okay it's showing his 2 accounts
You will need to log into both to check which one was used for buying a subscription
Okay the first one I checked the Personalization with Google pay is OFF I'll try the next one
Alright, try that, please
Also shown as off - I've checked all three accounts all pay experiences are OFF and I'm still being billed
It remebers my recent searches but where do I see if there's payments
Can you see what accounts were used there?
I need to check all three I guess
I literally typed in the other gmail account and it says it can't find it.
It means that only one account, the one you see, was used to buy something from YouTube
I'll try mine
Okay it seems to be on my account
Do you see the steps to cancel the subscription on that page?
Yes I cancelled it on mine. Is it prorated or will I have premium on this account until the next billing date?
Let me please check
I just cancelled it. I guess I've been gatting it ad free on myu lap top but that's not how our smart TV is logged in
When you cancel your membership, you won't be charged again unless you re-subscribe. Your YouTube paid membership benefits will continue until the end of the billing period.
okay thanks! I guess I'm good now - bye
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