Created: October 31, 2022

I’m being billed $13.43 CND for a Google Youtube account

But somehow I'm still getting advertisements and I don't know which account this applies to - how do I cancel this membership?
Last Edit: November 2, 2022
Daniel Moore
Daniel Moore Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Customer Reply
*****
Daniel Moore
Daniel Moore Tech Expert & Writer
Nice to meet you, *****!
So, do you want to cancel your YouTube premium subscription, correct?
Customer Reply
Yes
I don't use my googlw account much and I'm extremely troubled by passwords
I have been getting advertising all along
Daniel Moore
Daniel Moore Tech Expert & Writer
To cancel your YouTube subscription, you will need to:
1)Tap your profile picture. Paid memberships.
2)Tap on the membership you want to cancel.
3)Tap Continue to cancel.
4)Select your reason for canceling and tap Next.
5)Tap Yes, cancel.
Customer Reply
I ncan't find any of that stuff - my profile picture?
The big H?
I'm at payments and subscriptions
Daniel Moore
Daniel Moore Tech Expert & Writer
I assume, if this H is on your avatar
Okay, Payments and subscriptions. Do you see YouTube in the list?
Customer Reply
Personalization with Google Pay is shown as OFF
It says Feb 2020 I used Google Pay
Daniel Moore
Daniel Moore Tech Expert & Writer
Do you have only this one YouTube account?
Customer Reply
My husband has an account on which we also get advertising.
He may have two accounts.
Can you not simply look up my credit card and see what it's linked too?
I don't get any emails about my account
Nor does my husband
Daniel Moore
Daniel Moore Tech Expert & Writer
No, we can not use or ask for you credit card numbers or passwords, it is illegal and is against our Terms of Use
Customer Reply
can you look up my husbands accounts with the name?
one was created years ago never used no idea what the password is
Daniel Moore
Daniel Moore Tech Expert & Writer
We can not log into your accounts,*****. Do you remember which Google account you use to watch YouTube?
Customer Reply
my husbands
I assume the one I created a while ago
Daniel Moore
Daniel Moore Tech Expert & Writer
Can you open up a YouTube or Google in your browser and check if you are logged into any account?
Customer Reply
ok - give me a moment going to a different computer
Daniel Moore
Daniel Moore Tech Expert & Writer
Okay, take your time
Customer Reply
His computer is not signed in. It doesn't even show where to sign in
Her has 3 browsers
Daniel Moore
Daniel Moore Tech Expert & Writer
You will need to check every Google account that you might have to check for which one exactly did you buy a YouTube subscription
Customer Reply
Naybe I'll just go through Visa to cancel
How do I look up an account if I 1) don't know the google email or password
I'm literally at a Google browser - it says "not signed in" no sign inn area
okay it's sending a verification code
Daniel Moore
Daniel Moore Tech Expert & Writer
If you enter that code you will be able to log into your account and check if it was used to buy YouTube Premium for
Customer Reply
Okay it's showing his 2 accounts
Daniel Moore
Daniel Moore Tech Expert & Writer
You will need to log into both to check which one was used for buying a subscription
Customer Reply
Okay the first one I checked the Personalization with Google pay is OFF I'll try the next one
Daniel Moore
Daniel Moore Tech Expert & Writer
Alright, try that, please
Customer Reply
Also shown as off - I've checked all three accounts all pay experiences are OFF and I'm still being billed
Daniel Moore
Daniel Moore Tech Expert & Writer
You can go to youtube.com/purchases. Visit that page to see if you have an active membership and follow the steps to cancel if you do.
Customer Reply
It remebers my recent searches but where do I see if there's payments
Daniel Moore
Daniel Moore Tech Expert & Writer
Can you see what accounts were used there?
Customer Reply
I need to check all three I guess
Daniel Moore
Daniel Moore Tech Expert & Writer
Yes, please
Customer Reply
I literally typed in the other gmail account and it says it can't find it.
Daniel Moore
Daniel Moore Tech Expert & Writer
It means that only one account, the one you see, was used to buy something from YouTube
Customer Reply
I'll try mine
Daniel Moore
Daniel Moore Tech Expert & Writer
Okay
Customer Reply
Okay it seems to be on my account
Daniel Moore
Daniel Moore Tech Expert & Writer
Do you see the steps to cancel the subscription on that page?
Customer Reply
Yes I cancelled it on mine. Is it prorated or will I have premium on this account until the next billing date?
Daniel Moore
Daniel Moore Tech Expert & Writer
Let me please check
Customer Reply
I just cancelled it. I guess I've been gatting it ad free on myu lap top but that's not how our smart TV is logged in\
Daniel Moore
Daniel Moore Tech Expert & Writer
When you cancel your membership, you won't be charged again unless you re-subscribe. Your YouTube paid membership benefits will continue until the end of the billing period.
Customer Reply
okay thanks! I guess I'm good now - bye
Daniel Moore
Daniel Moore Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
okay thanks
Daniel Moore
Daniel Moore Tech Expert & Writer
Have a nice day!