Updated: April 04, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

I'm being billed $13.43 CND for a Google Youtube account

But somehow I'm still getting advertisements and I don't know which account this applies to - how do I cancel this membership?

Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer Replay


Nice to meet you, *****!
So, do you want to cancel your YouTube premium subscription, correct?


Customer Replay

I don't use my googlw account much and I'm extremely troubled by passwords
I have been getting advertising all along

To cancel your YouTube subscription, you will need to:

  1. Tap your profile picture. Paid memberships.
  2. Tap on the membership you want to cancel.
  3. Tap Continue to cancel.
  4. Select your reason for canceling and tap Next.
  5. Tap Yes, cancel.
Customer Replay

I ncan't find any of that stuff - my profile picture?
The big H?
I'm at payments and subscriptions

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I assume, if this H is on your avatar
Okay, Payments and subscriptions. Do you see YouTube in the list?

Customer Replay

Personalization with Google Pay is shown as OFF
It says Feb 2020 I used Google Pay

Do you have only this one YouTube account?

Customer Replay

My husband has an account on which we also get advertising.
He may have two accounts.
Can you not simply look up my credit card and see what it's linked too?
I don't get any emails about my account
Nor does my husband

No, we can not use or ask for you credit card numbers or passwords, it is illegal and is against our Terms of Use

Customer Replay

can you look up my husbands accounts with the name?
one was created years ago never used no idea what the password is

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We can not log into your accounts,*****. Do you remember which Google account you use to watch YouTube?

Customer Replay

my husbands
I assume the one I created a while ago

Can you open up a YouTube or Google in your browser and check if you are logged into any account?

Customer Replay

ok - give me a moment going to a different computer

Okay, take your time

Customer Replay

His computer is not signed in. It doesn't even show where to sign in
Her has 3 browsers

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You will need to check every Google account that you might have to check for which one exactly did you buy a YouTube subscription

Customer Replay

Naybe I'll just go through Visa to cancel
How do I look up an account if I 1) don't know the google email or password
I'm literally at a Google browser - it says "not signed in" no sign inn area
okay it's sending a verification code

If you enter that code you will be able to log into your account and check if it was used to buy YouTube Premium for

Customer Replay

Okay it's showing his 2 accounts

You will need to log into both to check which one was used for buying a subscription

Customer Replay

Okay the first one I checked the Personalization with Google pay is OFF I'll try the next one

Alright, try that, please

Customer Replay

Also shown as off - I've checked all three accounts all pay experiences are OFF and I'm still being billed

You can go to youtube.com/purchases. Visit that page to see if you have an active membership and follow the steps to cancel if you do.

Customer Replay

It remebers my recent searches but where do I see if there's payments

Can you see what accounts were used there?

Customer Replay

I need to check all three I guess

Yes, please

Customer Replay

I literally typed in the other gmail account and it says it can't find it.

It means that only one account, the one you see, was used to buy something from YouTube

Customer Replay

I'll try mine

Customer Replay

Okay it seems to be on my account

Do you see the steps to cancel the subscription on that page?

Customer Replay

Yes I cancelled it on mine. Is it prorated or will I have premium on this account until the next billing date?

Let me please check

Customer Replay

I just cancelled it. I guess I've been gatting it ad free on myu lap top but that's not how our smart TV is logged in

When you cancel your membership, you won't be charged again unless you re-subscribe. Your YouTube paid membership benefits will continue until the end of the billing period.

Customer Replay

okay thanks! I guess I'm good now - bye

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

okay thanks

Have a nice day!

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