Created: November 16, 2022

If I lost my 2-step verification code how can I get into an account?

I just need to found out if I can get my verification code back
Last Edit: November 24, 2022
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Nice to meet you, *****!
What account are you trying to get into?
Customer Reply
Discord

User name is *****
Can you also help me get a mobile game account back as well?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Possibly
Double-check to see if you're logged into Discord's Desktop/Browser client or Mobile app - You'll be able to view your backup codes with your current password
Search your computer for "discord_backup_codes.txt"
Customer Reply
I am on mobile
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Do you have the desktop computer version?
Customer Reply
I forgot my password and in trying to reset my password it's asking for the two step code which I forgot
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Do you have your backup codes saved?
Customer Reply
No, you see my phone was acting weird so I did a factory reset and forgot to save the code
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
If you do not have access to your backup codes, you are unable to remove 2FA and you will have to create a new account
Customer Reply
Ok thank you
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
Can you help me get a mobile game account back?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Ok, what mobile game account is it?
Customer Reply
Azur Lane
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
What exactly happened with your account?
Customer Reply
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 991113
Same thing had to do a factory reset and I can't seem to get it back. The link is a screen shot of my file
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Are you unable to login into your account?
Customer Reply
Yes
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
What does it say when you try to login?
Customer Reply
That I am unsure as it forced me to make a new game
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Have you tried reinstalling the app?
Customer Reply
Twice and I also tried talking to the makers as well but no response
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
If there's no response from the game makers, you might have to start a new one here as well
Customer Reply
Ok thank you that is all
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!
Customer Reply
Ok
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Anytime