Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
What account are you trying to get into?
User name is *****
Can you also help me get a mobile game account back as well?
Double-check to see if you're logged into Discord's Desktop/Browser client or Mobile app - You'll be able to view your backup codes with your current password
Search your computer for "discord_backup_codes.txt"
I am on mobile
Do you have the desktop computer version?
I forgot my password and in trying to reset my password it's asking for the two step code which I forgot
Do you have your backup codes saved?
No, you see my phone was acting weird so I did a factory reset and forgot to save the code
If you do not have access to your backup codes, you are unable to remove 2FA and you will have to create a new account
Ok thank you
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Can you help me get a mobile game account back?
Ok, what mobile game account is it?
What exactly happened with your account?
Visitor uploaded: Screenshot.jpg
Same thing had to do a factory reset and I can't seem to get it back. The link is a screen shot of my file
Are you unable to login into your account?
What does it say when you try to login?
That I am unsure as it forced me to make a new game
Have you tried reinstalling the app?
Twice and I also tried talking to the makers as well but no response
If there's no response from the game makers, you might have to start a new one here as well
Ok thank you that is all
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!
What about starting a discussion? Be the first to share your thoughts!