Updated: April 03, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

If I lost my 2-step verification code how can I get into an account?

I just need to found out if I can get my verification code back

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What account are you trying to get into?

Customer Replay



User name is *****
Can you also help me get a mobile game account back as well?

Double-check to see if you're logged into Discord's Desktop/Browser client or Mobile app - You'll be able to view your backup codes with your current password
Search your computer for "discord_backup_codes.txt"

Customer Replay

I am on mobile

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Do you have the desktop computer version?

Customer Replay

I forgot my password and in trying to reset my password it's asking for the two step code which I forgot

Do you have your backup codes saved?

Customer Replay

No, you see my phone was acting weird so I did a factory reset and forgot to save the code

If you do not have access to your backup codes, you are unable to remove 2FA and you will have to create a new account

Customer Replay

Ok thank you

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I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

Can you help me get a mobile game account back?

Ok, what mobile game account is it?

Customer Replay

Azur Lane

What exactly happened with your account?

Customer Replay

Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 991113
Same thing had to do a factory reset and I can't seem to get it back. The link is a screen shot of my file

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Are you unable to login into your account?

Customer Replay


What does it say when you try to login?

Customer Replay

That I am unsure as it forced me to make a new game

Have you tried reinstalling the app?

Customer Replay

Twice and I also tried talking to the makers as well but no response

If there's no response from the game makers, you might have to start a new one here as well

Customer Replay

Ok thank you that is all

Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!

Customer Replay


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