Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you please explain the issue in detail? What screen are you talking about?
Can you please explain the issue in detail? What screen are you talking about?
Customer Reply
I accidentally opened the set-up screen. It's too big so I can't get to the close sign. Also, sometimes I open a screen in bill paying and it is too big to get to the ok sign. How can I shrink these boxes?
Can you tell me what device you use?
Customer Reply
computer
Do you know what OS is installed on your computer? Is it Windows?
Customer Reply
I don't know wwhat OS is but I'm using Windows
OK, thank you for the info
Please, follow the instructions below:
1. Press Ctrl + Shift + Esc to bring up Task Manager.
2. Below Windows Processes, look for Desktop Window Manager.
3. Select the process and click End task.
4. Then, restart your computer and check if the problem is now fixed.
Is everything clear with the provided instruction?
Please, follow the instructions below:
1. Press Ctrl + Shift + Esc to bring up Task Manager.
2. Below Windows Processes, look for Desktop Window Manager.
3. Select the process and click End task.
4. Then, restart your computer and check if the problem is now fixed.
Is everything clear with the provided instruction?
Customer Reply
I did all that but it didnt shut down
OK, got it
Customer Reply
Do i have to do the shut down?
Have you restarted the computer after that?
Customer Reply
No I didn't do it. I will right now. Will you still be there?
We might be disconnected but you can always get back to the chat with me
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
Customer Reply
OK
I will be waiting for the result here, *****
Customer Reply
Its still there
OK, I see
Can you clarify, please: the issue happens only when you use the browser or for apps and programs too?
Can you clarify, please: the issue happens only when you use the browser or for apps and programs too?
Customer Reply
It's only when I use Quicken. Anton, I have to go. I'll come back later. Thank you.
PLease, try to press f11 button
If that doesn't help - you can come back later and we will continue
If that doesn't help - you can come back later and we will continue
Customer Reply
It worked Bless you
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
We are available 24/7, you can refer your questions anytime.
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