Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
i did a search and it said before I do any factory reset I should restart the phone which I did but do not have any incoming calls cand you call me?
Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
Customer Reply
OK what should we try
Did you try to restart your phone after that issue occurred?
Customer Reply
Yes i did.
Got it
Go to Accessibility > Interaction & Dexterity>Assistant Menu. Turn on the toggle next to off on the next screen. Then, you will find the Single tap-to-swipe option. Enable it.
Go to Accessibility > Interaction & Dexterity>Assistant Menu. Turn on the toggle next to off on the next screen. Then, you will find the Single tap-to-swipe option. Enable it.
Customer Reply
got it, it says off
Did you enable it?
Customer Reply
allow assistant menu to have full control? sounds sketchy?
You may try to enable it and ask someone to call you
If the issue will still be there, just disable it
If the issue will still be there, just disable it
Customer Reply
ok, can I call myself?
No
If you don't have 2 phones
If you don't have 2 phones
Customer Reply
ok ,its ringing but still no wat to answer
There are no buttons, right?
Customer Reply
yes but I hit volume up and talked to him?
Did the volume-up button take the call?
Customer Reply
yes?
It should not
Customer Reply
it a crazy phone
Does your volume-up button take the call?
Customer Reply
yes
Oh, I see
Please, follow these steps:
1. Go to the calls app.
2. Press on the 3-dots button and select Settings.
3. Go to Answering and ending calls.
4. Tell me what you see here.
Please, follow these steps:
1. Go to the calls app.
2. Press on the 3-dots button and select Settings.
3. Go to Answering and ending calls.
4. Tell me what you see here.
Customer Reply
I read caller names alouded, ON answer auto ON, press volume up ON, That must be it?
Disable "Press volume up" and "Press side key "
Customer Reply
ok
And then check if the buttons appear
Customer Reply
I cant my son went to sleep, do not want to bother him, maybe I can think of someone else ?
You may ask anybody you know to call you. Just for 1 second in order to check if everything is working fine now
Customer Reply
It's late and most of my contacts are asleep. I will wait until tomorrow if you do not mind. I will let you know the outcome,
Sure, you can come back to us anytime
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
thank you so much, I'll talk to you tomorrow.
You're welcome! I'll be waiting for you!
Customer Reply
bye
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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