Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
Which code it is asking from you?
Would you be so kind to tell me more about that issue?
Which code it is asking from you?
Customer Reply
I went to sign in and it asked for a code that I did not remember setting up so I was unable to got in.
Can you take me a screenshot of that "asking for code" message, please?
Customer Reply
Ok let me try
Sure, take your time.
Customer Reply
Visitor uploaded: Screenshot.jpg
Here it is
Here it is
Thank you for the screenshot.
Alright, let me check my info.
Visit squareup.com/password. Enter the email address associated with your Square account > click Send instructions. Check your email – you'll have a message in your inbox with the subject “Reset your Square Password.”
Alright, let me check my info.
Visit squareup.com/password. Enter the email address associated with your Square account > click Send instructions. Check your email – you'll have a message in your inbox with the subject “Reset your Square Password.”
Customer Reply
Visitor uploaded: Screenshot.jpg
Please allow me a moment to review the information you have provided so far. Also, feel free to reply with any additional details you think are necessary.
Ok, thank you for your screenshot again, *****!
But did you follow the instructions above?
Ok, thank you for your screenshot again, *****!
But did you follow the instructions above?
Customer Reply
Yes I can get in but not use the key pad to enter anything
What do you mean exactly?
Customer Reply
I mean I can open Square but I can not input with key board as to charge for anything
You need to follow these instructions in your web browser:
Visit squareup.com/password. Enter the email address associated with your Square account > click Send instructions. Check your email – you'll have a message in your inbox with the subject “Reset your Square Password.”
And after that, you'll be able to use your new password in Square
Visit squareup.com/password. Enter the email address associated with your Square account > click Send instructions. Check your email – you'll have a message in your inbox with the subject “Reset your Square Password.”
And after that, you'll be able to use your new password in Square
Customer Reply
However I did that but it is asking for a pass code not my password to get in it wants a pass code for permission
Ok, I got it.
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat.
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat.
Customer Reply
Ok
Thank you.
Ok, I got it. Are you an owner of this Square account or one of the Team members?
Ok, I got it. Are you an owner of this Square account or one of the Team members?
Customer Reply
Owner yes
In that case, go to > https://squareup.com/login?return_to=%2Fdashboard%2Femployees%2Fpermissions%2Femployees and follow these instructions:
1. From Staff > Team > Team Members list in your online Square Dashboard, click the account owner’s name.
2. Under Permissions, click Edit.
3. In the Credentials section click Edit to change your Pass Code.
There you'll be able to remove it completely or change it for one you know.
And let me know if any of the steps are not quite clear.
I'll be happy to clarify them for you!
1. From Staff > Team > Team Members list in your online Square Dashboard, click the account owner’s name.
2. Under Permissions, click Edit.
3. In the Credentials section click Edit to change your Pass Code.
There you'll be able to remove it completely or change it for one you know.
And let me know if any of the steps are not quite clear.
I'll be happy to clarify them for you!
Customer Reply
I think I understand and I'll try it now. Thanks
👍
Let me know about the results after that!
How's it going, Gerald? What stage are you at?
Let me know about the results after that!
How's it going, Gerald? What stage are you at?
Customer Reply
Thank you very much we got it.
Great news! So it's working properly now?
Customer Reply
Yes sir
Are there any questions you want to ask or issues to solve?
Customer Reply
Not at this point thanks
I am so pleased to see your issue got resolved!
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