Updated: March 20, 2023
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by Gary Spenser
Tech Expert & Writer
772 resolved issues

I went to open Square and it want a code I did not set one up that I remember

author



Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


*****

author


Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
Which code it is asking from you?

Customer Replay


I went to sign in and it asked for a code that I did not remember setting up so I was unable to got in.

image

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Can you take me a screenshot of that "asking for code" message, please?

Customer Replay


Ok let me try

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author


Sure, take your time.

Customer Replay


Visitor uploaded: Screenshot.jpg
Here it is

author


Thank you for the screenshot.
Alright, let me check my info.
Visit squareup.com/password. Enter the email address associated with your Square account > click Send instructions. Check your email – you'll have a message in your inbox with the subject “Reset your Square Password.”

Customer Replay


Visitor uploaded: Screenshot.jpg

author


Please allow me a moment to review the information you have provided so far. Also, feel free to reply with any additional details you think are necessary.
Ok, thank you for your screenshot again, *****!
But did you follow the instructions above?

Customer Replay


Yes I can get in but not use the key pad to enter anything

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author


What do you mean exactly?

Customer Replay


I mean I can open Square but I can not input with key board as to charge for anything

author


You need to follow these instructions in your web browser:
Visit squareup.com/password. Enter the email address associated with your Square account > click Send instructions. Check your email – you'll have a message in your inbox with the subject “Reset your Square Password.”
And after that, you'll be able to use your new password in Square

Customer Replay


However I did that but it is asking for a pass code not my password to get in it wants a pass code for permission

author


Ok, I got it.
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat.

Customer Replay


Ok

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author


Thank you.
Ok, I got it. Are you an owner of this Square account or one of the Team members?

Customer Replay


Owner yes

author


In that case, go to >

https://squareup.com/login?return_to=%2Fdashboard%2Femployees%2Fpermissions%2Femployees

and follow these instructions:

  1. From Staff > Team > Team Members list in your online Square Dashboard, click the account owner’s name.
  2. Under Permissions, click Edit.
  3. In the Credentials section click Edit to change your Pass Code.
    There you'll be able to remove it completely or change it for one you know.


And let me know if any of the steps are not quite clear.
I'll be happy to clarify them for you!

Customer Replay


I think I understand and I'll try it now. Thanks

author


👍
Let me know about the results after that!
How's it going, Gerald? What stage are you at?

Customer Replay


Thank you very much we got it.

author


Great news! So it's working properly now?

Customer Replay


Yes sir

author


Are there any questions you want to ask or issues to solve?

Customer Replay


Not at this point thanks

author


I am so pleased to see your issue got resolved!

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Our expert Gary is online and ready to resolve your issues
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