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I was using my old mini I pad last night and suddenly it went blank then came up with Activation Lock it’s telling me to enter the Apple ID and password that was used to set this iPad
Hello, thank you for using Howly.
Can you send me an email address linked to Apple id?
Which used to set up iPad
*****@btinternet.com
Noted.
Can you send me the screen of the locked Ipad?
Will try
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3275097
Got it.
So it says incorrect password?
Yes
Do you use old Apple ID on any other apple devices?
No
Got it.
Do you have access to this email *****@btinternet.com?
No not any more
Okay.
- Go to iforgot.apple.com
- Enter your Apple ID email *****@btinternet.com and enter the verification code.
- Select the option to reset your password, then choose Continue.
- Choose to answer your security questions, not sending to email, since you don't have access to it
anymore - Follow the onscreen steps to reset your password
That’s fine but do I need to do this on the old iPad as I can’t get anything other than that page or can I do this on my newer one.
You can do it via your computer or any other apple device.
Ok what is the verification code
Characters in the image.
Ok will try.thanks very much
You can keep me posted on the progress.
great will try on my computer and let you know it will take me a few moments.
Take your time.
that fine thank you very much
If you face any problems in the future, feel free to contact us any time again.
Its worked can’t than you enough
You're welcome, *****!
Is there anything else I can do for you today?
No that fine thanks
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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