Updated: April 06, 2023
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by Sofiia Tsiunyk
Tech Expert & Writer
428 resolved issues

I was using my old mini I pad last night and suddenly it went blank then came up with Activation Lock it’s telling me to enter the Apple ID and password that was used to set this iPad

Hello, thank you for using Howly.
Can you send me an email address linked to Apple id?
Which used to set up iPad

Customer Replay


Can you send me the screen of the locked Ipad?


Customer Replay

Will try
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3275097

Got it.
So it says incorrect password?

Customer Replay


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Do you use old Apple ID on any other apple devices?

Customer Replay


Got it.
Do you have access to this email *****@btinternet.com?

Customer Replay

No not any more


  1. Go to iforgot.apple.com
  2. Enter your Apple ID email *****@btinternet.com and enter the verification code.
  3. Select the option to reset your password, then choose Continue.
  4. Choose to answer your security questions, not sending to email, since you don't have access to it
  5. Follow the onscreen steps to reset your password
Customer Replay

That’s fine but do I need to do this on the old iPad as I can’t get anything other than that page or can I do this on my newer one.

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You can do it via your computer or any other apple device.

Customer Replay

Ok what is the verification code

Characters in the image.

Customer Replay

Ok will try.thanks very much

You can keep me posted on the progress.

Customer Replay

great will try on my computer and let you know it will take me a few moments.

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Take your time.

Customer Replay

that fine thank you very much

If you face any problems in the future, feel free to contact us any time again.

Customer Replay

Its worked can’t than you enough

You're welcome, *****!
Is there anything else I can do for you today?

Customer Replay

No that fine thanks

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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