Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you send me an email address linked to Apple id?
Which used to set up iPad
Can you send me an email address linked to Apple id?
Which used to set up iPad
Customer Reply
*****@btinternet.com
Noted.
Can you send me the screen of the locked Ipad?
Can you send me the screen of the locked Ipad?
Customer Reply
Will try
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3275097
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3275097
Got it.
So it says incorrect password?
So it says incorrect password?
Customer Reply
Yes
Do you use old Apple ID on any other apple devices?
Customer Reply
No
Got it.
Do you have access to this email *****@btinternet.com?
Do you have access to this email *****@btinternet.com?
Customer Reply
No not any more
Okay.
1. Go to iforgot.apple.com
2. Enter your Apple ID email *****@btinternet.com and enter the verification code.
3. Select the option to reset your password, then choose Continue.
4. Choose to answer your security questions, not sending to email, since you don't have access to it
anymore
5. Follow the onscreen steps to reset your password
1. Go to iforgot.apple.com
2. Enter your Apple ID email *****@btinternet.com and enter the verification code.
3. Select the option to reset your password, then choose Continue.
4. Choose to answer your security questions, not sending to email, since you don't have access to it
anymore
5. Follow the onscreen steps to reset your password
Customer Reply
That’s fine but do I need to do this on the old iPad as I can’t get anything other than that page or can I do this on my newer one.
You can do it via your computer or any other apple device.
Customer Reply
Ok what is the verification code
Characters in the image.
Customer Reply
Ok will try.thanks very much
You can keep me posted on the progress.
Customer Reply
great will try on my computer and let you know it will take me a few moments.
Take your time.
Customer Reply
that fine thank you very much
If you face any problems in the future, feel free to contact us any time again.
Customer Reply
Its worked can’t than you enough
You're welcome, *****!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
No that fine thanks
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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