Hello, thank you for using Howly.
Could you please specify, if you have signed up for a Total AV subscription or just installed the app?
I Think I just I just installed app
Got it, in that case, it can be easily uninstalled. Could you please specify if you have your Mac nearby?
First of all, please open your Mac's Applications folder. You can click the blue folder with the "A" icon on the Dock, or click Applications on the left sidebar in any Finder window.
Please, find the TotalAV app in your Applications folder. The TotalAV app looks like a white keyhole on a red shield icon.
It's not in my app folder. There's an icon across the bottom of screen
Oh, I see, thank you for the clarification!
Please, click and hold on the Total AV icon in the dock until a menu appears. From the menu, select "Options" and then tell me what options you have there.
Only one. Remove from dock.
Please, select it and then check if it will appear in your Applications folder.
There was a whoosh. It
It's in the trash. It's still not in the app folder
Oh, that's even better
Please, right-click on the Trash icon in the dock and select "Empty Trash".
Alternatively, you can click on the Finder menu at the top-left corner of the screen, choose "Empty Trash," and confirm the deletion.
That means that it is deleted, please, from now on be more aware of clicking the ads.
When I installed the total av it took me to system preferences. How do I get it out of there
Oh, I see, no worries
Please, click on the Apple menu icon located in the
top-left corner of the screen and select "System Preferences".
In the System Preferences window, locate the Total AV icon. It may be listed under a specific category such as "Security & Privacy" or "Profiles".
Under privacy I don't see it
It may have disappeared after the uninstalling, could you please clarify if you can still locate it anywhere in the System Preferences?
I don't see it anywhere there
That means that we have got rid of it.
Total AV is still in my Recent items
Got it, no worries
Please, go back to the System Preferences window and click on the "General" icon.
Please, look for the section labeled "Recent items"
I don't see that in system preferences
I see, in that case, please click on the Apple menu icon located in the top-left corner of the screen and please tell me if you can see "Recent Items" there.
Yes and total av is there
Please, press and hold the Command key on your keyboard, then click on the Total AV entry in the Recent Items list.
After that with the Total AV entry selected, press the Delete key on your keyboard.
When I hold command it changes to show total av
I see, in that case, could you please specify if you can see the number of recent items to display that you should be allowed to adjust
I can't figure out how to delete it. There is a clear menu. Does that do any good
I see, then there should be a "Clear" button, it will clear the Recent Items list
I hit clear menu. Recent items are empty
Could you please specify if you have a total AV anywhere else?
I don't think so
Glad to hear that!
I think we're done. Thanks
You're very welcome, *****!
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