I want to get in to the App Store but neither my Apple id nor password will work

Nice to meet you, *****!
Are you able to log into your Apple ID at all?

I see, so you've tried recovering the password already. What went wrong there?

Can you please tell me the name of your Apple ID, the email address specifically?

Thank you.

Do you have access to a phone number that ends in *****, sir?

Very well, that means we can recover the password using Apple's official iforgot service.

1. Go to this link ---> iforgot.apple.com
2. Enter your Apple ID.
3. Select the option to reset your password, then choose Continue.
4. Enter your phone number and choose to send the code.
5. Follow the onscreen steps to reset your password.

Of course, no problem. Please note that we might be disconnected if you switch tabs, but you can come back in the chat once you're done or need any assistance, we'll be reconnected right away.

Ok :)