Updated: March 19, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

I want to cancel a restriction I did on someone

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you tell me, which restriction are you referring to?

Customer Replay

im not sure if its the right word in English
but in messenger

Got it, so you blocked someone on it?

Customer Replay

I didnt block the person

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Could you tell me, you're referring to Facebook Messenger, correct?


Customer Replay

I still can see his profil on facebook but I cant contact him by messenger anymore
I want to undo this, panicking a little bit

Got it, and do you still see the chat with that person in the Messenger?

Customer Replay

no i cant

Noted. Please, open the Messenger app, navigate to "Chats" -> tap on your profile picture -> "Privacy" -> "Restricted Accounts" _. tap on the person you want to unrestrict -> at the bottom of your chat, tap "Unrestrict"

Customer Replay

ok let me try

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Of course, take your time :)

Customer Replay

Ok got it
thank you very much

Have you unrestricted that person?

Customer Replay

Yes i did

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

no its alright thabk you

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Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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