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I want to cancel a restriction I did on someone
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you tell me, which restriction are you referring to?
im not sure if its the right word in English
but in messenger
Got it, so you blocked someone on it?
I didnt block the person
Could you tell me, you're referring to Facebook Messenger, correct?
I still can see his profil on facebook but I cant contact him by messenger anymore
I want to undo this, panicking a little bit
Got it, and do you still see the chat with that person in the Messenger?
no i cant
Noted. Please, open the Messenger app, navigate to "Chats" -> tap on your profile picture -> "Privacy" -> "Restricted Accounts" _. tap on the person you want to unrestrict -> at the bottom of your chat, tap "Unrestrict"
ok let me try
Of course, take your time :)
Ok got it
thank you very much
Have you unrestricted that person?
Yes i did
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
no its alright thabk you
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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