Updated: April 04, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

I want back into my Facebook messenger

But it’s locked on loading and asking me to continue with my name or switch account I don’t want to switch account and I’m not going to change my password.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
I would appreciate any additional details that you could provide.

Customer Replay

I was sending a birthday message to a friend when it locked and it’s saying loading and wants to know if I want to continue as ***** or switch account I push to continue with *****. But it won’t let me it keeps saying loading and my friends and family can’t send me messages and I can’t send them either.

Have you tried to reboot your phone?

Customer Replay

How do I do that

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Press and hold the Power button until you see a switch that says "Turn Off".
The phone will turn off, then use the same button to turn it on and try to use the Messenger app again.

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If you get disconnected - just come back here, and we will be reconnected automatically.

Customer Replay

Thank you so very much for your help I really appreciate it all is well again thanks to you. Happy thanksgiving from ***** in Canada Ontario.

Is your issue resolved?

Customer Replay

Yes it is thank you so very much for your help

Thank you so much!
Is there anything else I can do for you today?

Customer Replay

No

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