Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
I would appreciate any additional details that you could provide.
I was sending a birthday message to a friend when it locked and it’s saying loading and wants to know if I want to continue as ***** or switch account I push to continue with *****. But it won’t let me it keeps saying loading and my friends and family can’t send me messages and I can’t send them either.
Have you tried to reboot your phone?
How do I do that
Press and hold the Power button until you see a switch that says "Turn Off".
The phone will turn off, then use the same button to turn it on and try to use the Messenger app again.
If you get disconnected - just come back here, and we will be reconnected automatically.
Thank you so very much for your help I really appreciate it all is well again thanks to you. Happy thanksgiving from ***** in Canada Ontario.
Is your issue resolved?
Yes it is thank you so very much for your help
Thank you so much!
Is there anything else I can do for you today?
No
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