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I've got a epson WF-4630 printer that want print it tells me i've got a paper jam which i don't or to load paper in the rear but i've plenty of paper loaded in front
Short summary:
- Check all parts of the printer for paper jams.
- If there is no paper jam, perform a factory reset on your printer by following these steps:
a. Press the home button on your printer.
b. Select Setup.
c. Scroll down and select System Administration. Enter the administrator password if necessary.
d. Scroll down and select Restore Default Settings. Select "Clear All Data and Settings." - Check if the error message still appears after the factory reset.
- If the error message persists, go through all available parts of the printer to check for a paper jam. Here are the instructions for checking the front cover:
a. Open the front cover.
b. Check for any piece of paper. Remove any paper inside, including torn pieces if there are.
c. Close the front cover. If any jammed paper remains near the output tray, carefully remove it. - If you find any paper jam, remove it and check if the printer works correctly.
- If there is no paper jam, repeat step 2 and check if the printer works correctly after resetting it.
Hello, thank you for using Howly.
You have checked all parts of your Epson printer for paper jams?
yes
Let's factory reset your printer. Please, follow this:
- Press the home button, if necessary. Select Setup.
- Scroll down and select System Administration. Enter the administrator password, if necessary.
- Scroll down and select Restore Default Settings. Select "Clear All Data and Settings"
Let me know, please, once you will finish with this.
hey you mneed to walk me throuh this process you dealing with baby boomer
Got it, no need to worry! Can you please tell me, at what step you have an issue?
step 1
Noted. On your printer, you need to press the home (button with the house icon). Do you see it?
ok yes
Press on it, please. After that, choose the "setup" option.can't back to setup
can't back to setup
You can't choose it?
it telling me to load paper in rear paper feed or clear jam
Got it, you're stuck on an error message, correct?
it appears
In this case, I would like to go through all available parts of the printer, to check for a paper jam. I will provide you with the instructions for all possible places, so we know for sure that we didn't miss anything.
First, let's start with the front cover. Follow this, please:
- Open the front cover
- Check for any piece of paper. Remove any paper inside, including torn pieces if there are.
- Close the front cover. If any jammed paper remains near the output tray, carefully remove it.
hey i unpluged power i see setup now
Oh, great!
Let's get back with the setup, then. Select Setup.
Then Scroll down and select System Administration. Enter the administrator password, if necessary.
i see no pape jams
Got it, can you please tell me, if are still see the "paper jap error"? When you press on the home button.
what after setup
Select Setup.
Then Scroll down and select System Administration. Enter the administrator password, if necessary.
i don't see that option
Have you scrolled down?
see it now
Great! Click on it, please.
After that, please, Scroll down and select Restore Default Settings. Select "Clear All Data and Settings"
sowhat do i do under admin.
Select System Administration.
After that, Scroll down and select Restore Default Settings. Select "Clear All Data and Settings"
whats next
You have clicked on ""Clear All Data and Settings"? Select "yes" after that.
am waiting on printer
i got a restor default setting message
After it will reset settings, please, unplug your printer from power for 1 minute.
got it
Now, connect the printer to power again and check for the error message, please.
should it print now
Please, check if it's able to print now.
thanks for help it worked
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
thanks again
have a good night
Thank you!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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