Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
What is the program you've mentioned?
I've used quicken ince 2007. I use wallet checks now and the printing is 1/4 in to high on the page
It's Quicken Premier 2007, am I right?
Thanks. Bit just to make it clear, we are Howly - an online expert question and answer website that connects users with verified technical experts that can assist with any tech-related issue.
We're not affiliated with Quicken, we provide assistance regarding issues on the platform, but we don't have access to their databases, and therefore, can't change anything from our side
I started using in 2004
Awesome! Must admit, you're a loyal customer
As to your problem, what troubleshooting have you done so far?
Why did they send me to you? I told them what my problem was and they said you could help.
I've looked everywhere for check alignment, but cant find anything.
That's a good question but I have no answer for it. We do provide help with tech-related questions so I will do my best to help with it
But I just want everything to be clear, we're not Quicken so I will not be able to change something in it for you
Have you tried to reboot your printer, btw?
Many times. This has been going on for a long time
One more thing, are you printing Quicken-compatible checks?
Got it. Let's try that:
It won't let me. I have no checks to print
I see. We will not be able to check that without printing, right? As it is all good on the screen, the problem occurs only when printing?
I made a check to print
Can you please try to align it and print it?
I got to check printer setup. Then to align
Are you able to edit it?
They both say 0. I went on vertical & I think I should change that . It says to move the text in 1/100 inch increments. Im about 1/4 inch to high on the check.
Please try to move it by 1/4 inch for now
I changed it to a 5 and it's way to hich now
Try again and again if needed
Now I'm going down -15. Perfect!!! Thank you so much for your help.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No thanks. You made my day. Wanted to do this long ago and didn't know how.
I am so pleased to see your issue got resolved!
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