Created: November 29, 2022

I turned on by cricut, I have an Explore Air 2

I use an I pad, connected the iPad using blue tooth, when I go to make my project it says I am not connected. I have shut it down and retried, still says I am not connected.
Last Edit: January 6, 2023
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Peter Davis
Peter Davis Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Peter Davis
Peter Davis Tech Expert & Writer
Nice to meet you, *****!
The first thing to check when Cricut will not connect to Design Space is the internet speed.
To use Cricut with Design Space, your internet download speed must be at least 2 Mbps, and the minimum upload speed is 1 to 2 Mbps.
Customer Reply
Ok they r installing a new system in my neighborhood, they have been to our place and we should have up to 200
Peter Davis
Peter Davis Tech Expert & Writer
Got it.
Were you connected to cricut before?
Or this is the first time?
Customer Reply
l have been off my cricut, as we were traveling and I have the cricut with me. This is the first I’ve tried using it since we got to our winter home
Peter Davis
Peter Davis Tech Expert & Writer
Ok. I see
Are you logged into your Cricut account?
Customer Reply
I think so I logged in like I always have
Peter Davis
Peter Davis Tech Expert & Writer
Please double-check if you are
Customer Reply
ok
Peter Davis
Peter Davis Tech Expert & Writer
thank you
Customer Reply
I went out and logged in again
Peter Davis
Peter Davis Tech Expert & Writer
Ok, great
Is there any error code?
Customer Reply
It said something went wrong try again
Peter Davis
Peter Davis Tech Expert & Writer
Sign out from the Cricut Design Space app, restart your iPad/iPhone, and sign back in to the app. If the issue persists, delete the app, restart your iPad/iPhone and install the app again from the App Store.
Customer Reply
Ok
Peter Davis
Peter Davis Tech Expert & Writer
thank you
Customer Reply
Looks like it is working now! Thank you

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