Updated: April 02, 2023
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by Peter Davis
Tech Expert & Writer
817 resolved issues

I turned on by cricut, I have an Explore Air 2

I use an I pad, connected the iPad using blue tooth, when I go to make my project it says I am not connected. I have shut it down and retried, still says I am not connected.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
The first thing to check when Cricut will not connect to Design Space is the internet speed.
To use Cricut with Design Space, your internet download speed must be at least 2 Mbps, and the minimum upload speed is 1 to 2 Mbps.


Customer Replay

Ok they r installing a new system in my neighborhood, they have been to our place and we should have up to 200

Got it.
Were you connected to cricut before?
Or this is the first time?

Customer Replay

l have been off my cricut, as we were traveling and I have the cricut with me. This is the first I’ve tried using it since we got to our winter home

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Ok. I see
Are you logged into your Cricut account?

Customer Replay

I think so I logged in like I always have

Please double-check if you are

Customer Replay


thank you

Customer Replay

I went out and logged in again

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Ok, great
Is there any error code?

Customer Replay

It said something went wrong try again

Sign out from the Cricut Design Space app, restart your iPad/iPhone, and sign back in to the app. If the issue persists, delete the app, restart your iPad/iPhone and install the app again from the App Store.

Customer Replay


thank you

Customer Replay

Looks like it is working now! Thank you

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