Updated: March 23, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

I tried everything I know my Verizon has been unable to find permanent solutions

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

my I phone’s are mirroring each other as far as text photos and messages what do I do I’ve tried my service provider and they fixed for awhile until the phones decided they wanted same email.

Do you have the same google account?
Apple ID?
what are the models of the phones?

Customer Replay

Have than google account More than one Apple ID the phones are new se11 and an older 6 se

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iCLoud or Google account might be making they synchronized

Customer Replay

Don’t know

Please try to log out from your google account on one of the phones and see
also, please check this:
Setting->Messages->Text Message Forwarding, and turn off devices you don't want. This will prevent all SMS texts from going onto other devices. For iMessages It wants me enter new email but I’ve before and it won’t allow me to use any other accounts
please clarify what you mean

Customer Replay

When I tried to delete Apple ID it wants a new one and in messages nothing is turned on in forwarding


Why are you trying to delete Apple ID?
Please see my instructions above

Customer Replay

How do i log out of google?

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On your iPhone open the Safari app.
Go to www.google.com.
To sign out, tap your profile image on the top right and then Sign out. Don’t get a profile on
site there is an option to sign in on page
Please clarify

Customer Replay

Google does not show a profile of me on that site.

Customer Replay

I’m sorry was using I pad will try phone

Customer Replay

Same result no profile

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Please check this: Setting->Messages->Text Message Forwarding, and turn off devices you don't want. This will prevent all SMS texts from going onto other devices. For iMessages (between Apple devices), you will need to sign out of iMessage on each device you do not want to have receiving messages.

Customer Replay

Hope you are referring to the check marks?

I mean settings app on your iPhone

Customer Replay

yes I have checked the different numbers in both phones and both phones have no forwarding off

what is exactly being mirrored?

Customer Replay

Our contacts photos and messages

Customer Replay

I just deleted a photo from one phone and it deleted it fro the other

Ok, got it.
2 iPhones receiving the same message at the same time is caused by using the same Apple ID on multiple devices. Could you please check it?

Customer Replay

They are you asked me earlier why I was trying to delete Apple ID three devices have the same Apple ID however every thing I’ve read says this is suggested

So, you need to log out of your Apple ID on one of your iPhones. That's the reason why you getting the same messages, Paul.

Customer Replay

How I do that?

On one of your iPhone's, Go to Settings > [your name]. Scroll down to the bottom. Tap Sign Out. Enter your Apple ID password and tap Turn Off.
Turn on the data that you want to keep a copy of on your device.
Tap Sign Out.
Tap Sign Out again to confirm that you want to sign out of iCloud.

Customer Replay

It wants me give password to sign out of find my phone

You don't remember your password?

Customer Replay

Yes it’s off

What do you mean by it's off?

Customer Replay

my only option was to turn find my phone off under my name in settings it still shows old Apple ID so let me try again

Take your time

Customer Replay

i got it signed now
Do ineed anew I’d?

Ok. Once you signed off Apple ID on one of your iPhones, you won't receive the same messages.
Yes, you can create a new Apple ID
Do you need istructions on how to do this?

Customer Replay

I don’t think so

Ok. Do you have any additional questions I can help you with?

Customer Replay

Thank you

Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you! Have a nice one!

Customer Replay

you to

Thank you *****!

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