Updated: March 15, 2023
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by Gary Spenser
Tech Expert & Writer
772 resolved issues

I recieved notice i have a problem on my printer

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please specify what was in the notice?

Customer Replay

my account my be suspended

So the notice says that your account is suspended?

Customer Replay

yes my credit card was changed by the bank due to fraud trans

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Ok, can you tell me what printer you use?

Customer Replay

all in one hp

Do you use HP Instant Ink service?


Customer Replay


Okay, lets change your payment info there

  1. Sign into your Instant Ink account at https://instantink.hpconnected.com/subscriptions
  2. Click Account in the left menu, then Billing.
  3. Click Change Payment Method to open the Billing details window.

Tell me when it is done

Customer Replay

i just changed the card numbe

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So you have already changed it?

Customer Replay

just a few min ago

Got it

  1. Go to hpinstantink.com/signin to sign in to your HP Instant Ink account, if you are not signed in already.
    Your HP Instant Ink account page opens.
  2. Evaluate the printer Status.

Are the instructions clear?

Customer Replay


How is it going?

Customer Replay

my printer is envy4520 all in one

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Have you evaluated printer status?

Customer Replay

yes it is working in loaded paper

So the issue is fixed then?

Customer Replay

i guess if my card number is up to date

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

i want to update my usage amount

What usage ammount?

Customer Replay

my usage is 50 pages a month can i increase the amount

To increase your usage amount you need to change your plan

Customer Replay

ok i will leave it as is thanks for your help

Sign into your account at https://instantink.hpconnected.com/subscriptions
Click HP Instant Ink > Update Plan.
Make sure the printer you are interested in is selected. Different printers qualify for different plans.
Select another plan from the list.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

no thank you

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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