Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please specify what was in the notice?
my account my be suspended
So the notice says that your account is suspended?
yes my credit card was changed by the bank due to fraud trans
Ok, can you tell me what printer you use?
all in one hp
Do you use HP Instant Ink service?
yes
Okay, lets change your payment info there
Tell me when it is done
i just changed the card numbe
So you have already changed it?
just a few min ago
Got it
Are the instructions clear?
yes
How is it going?
my printer is envy4520 all in one
Have you evaluated printer status?
yes it is working in loaded paper
So the issue is fixed then?
i guess if my card number is up to date
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
i want to update my usage amount
What usage ammount?
my usage is 50 pages a month can i increase the amount
To increase your usage amount you need to change your plan
ok i will leave it as is thanks for your help
Sign into your account at https://instantink.hpconnected.com/subscriptions
Click HP Instant Ink > Update Plan.
Make sure the printer you are interested in is selected. Different printers qualify for different plans.
Select another plan from the list.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
no thank you
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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